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Inspiron 6000 will not download updates RRS feed

  • Question

  • Hello, I have been unable to update my computer for several months.  I ran the validation and it is genuine.  There are 16 updates that need to be downloaded.  here is the diagnostics on my computer.  Hope you can help me with this..

    Tracy Zatorsky

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {C2606247-0B8A-4651-A825-C3CF4B15DEE4}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C2606247-0B8A-4651-A825-C3CF4B15DEE4}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-3077300529-3491778665-1862074038</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 6000                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20050928000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>B07B3807018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron I6000</name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>149974A039F9500</Val><Hash>zsO4p/1hZrbB0yW2RwMLsKBWJoo=</Hash><Pid>73931-640-2426185-57134</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, July 18, 2007 5:56 PM

Answers

  •  

    Zatorsky,

     

    Have you tried to install the updates independently? Lets try this first. Also a possibility could be with your local internet provider. Try this first and follow the guidance Dan provided. 

     

     

    Stephen Holm, MS

    Thursday, July 26, 2007 8:39 PM

All replies

  • Tracy,

     

    Have you received any error codes whatsoever after you attempt to run windows update?  Please let us know exactly what happensafter you attempt to update your system

     

     

     

    Thank you

     

    Stephen Holm, MS

    Wednesday, July 18, 2007 8:53 PM
  • When I go to the update area, the updates will upload to the computer and once they start to download on the computer showing, updating 1 of 16..... it will stop and a box pops up say the following updates could not be downloaded.  There are no error codes.  I ran a validation on my computer I have restarted the computer several times and nothing has helped.  I have also turned norton anti-virus off and turned the firewall off and that also did not help.  I also ran a scan disk and defraged, ran anti-virus, the spyware....nothing has helped.

    These are the updates that won't install:   the automatic update box appears and shows the following updates were not installed.

    Cumulative Security Update for Internet Explorer 7 for Windows XP (KB933566)
    Security Update for Windows XP (KB935839)
    Security Update for Microsoft .NET Framework, Version 1.0 Service Pack 3 (KB930494)
    MSXML 6.0 RTM Security Update  (925673)
    Security Update for Windows XP (KB935840)
    Security Update for Microsoft .NET Framework, Version 2.0 (KB928365)
    Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB928366)
    Security Update for Word 2003 (KB934181)
    Cumulative Security Update for Outlook Express for Windows XP (KB929123)
    Security Update for Excel 2003 (KB936507)
    MSXML 6.0 RTM Security Update (KB927977)
    Security Update for Office 2003 (KB934180)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB927891)
    Windows Malicious Software Removal Tool - July 2007 (KB890830)
    Update for Outlook 2003 Junk Email Filter (KB936557)

    Hope this helps with the solution.

    Thursday, July 19, 2007 12:59 AM
  • Zatorsky,

     

    Do you have any other third party firewalls, hardware firewalls installled which could preclude the download? 


    STephen Holm, MS

    Thursday, July 19, 2007 9:22 PM
  • The only firewalls that I know that are on my computer are from norton and windows.  Both are turned off when I try to download the updates.  I turned off the norton firewall b/c I have the windows firewall on. 

    Tracy

    Thursday, July 19, 2007 9:28 PM
  • Stephen,

    Were you able to determine what may be wrong with my laptop?  I haven't heard from you in a while.  I'd appreciate any help you can give me.

    Tracy

    Wednesday, July 25, 2007 11:36 PM
  • Zatorsky,

     

    Please follow the Help and Support links displayed on the Windows Updates web site in order to get assistance in troubleshooting your Windows Updates problem.

     

    Microsoft offers no charge email and phone support for Windows Updates.

    Thursday, July 26, 2007 3:23 PM
  •  

    Zatorsky,

     

    Have you tried to install the updates independently? Lets try this first. Also a possibility could be with your local internet provider. Try this first and follow the guidance Dan provided. 

     

     

    Stephen Holm, MS

    Thursday, July 26, 2007 8:39 PM