locked
Getting office on my netbook RRS feed

  • Question

  • So, I downloaded the trial version of Office on my Netbook, since I don't have a CD drive.  I have the actual CD and product key for office, that I purchased.  But whenever I try to register Office with my product key I get an error.  Help please!
    Friday, June 12, 2009 6:36 PM

Answers

  • Hello Puchica


    Thank you for visiting us today :-).  Please run the MGA Diagnostic Tool and provide us with the results. We are here to help.  Please follow these steps for assistance:

     

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Microsoft Office is currently installed on your computer?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 18, 2009 1:00 AM
    Saturday, June 13, 2009 3:20 AM

All replies

  • Hello Puchica


    Thank you for visiting us today :-).  Please run the MGA Diagnostic Tool and provide us with the results. We are here to help.  Please follow these steps for assistance:

     

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Microsoft Office is currently installed on your computer?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 18, 2009 1:00 AM
    Saturday, June 13, 2009 3:20 AM
  • Hello Puchica,

    The Office you download from microsoft.com and the Office you bought have to be the exact match, both by edition and by sales channel (retail or OEM) in order for what you want to do to work.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, June 15, 2009 4:07 PM