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My XP Professional 2002 edition doesn't pass the WGA test... RRS feed

  • Question

  • Can I get a free replacement from Microsoft?  A friend told me that there is a page on the Microsoft website where I could provide details of my software purchase, and maybe get a free replacement since I bought it from a seller on eBay on the understanding that it was genuine, for private use. 

    I couldn't find the web page so I phoned Microsoft on 0844 800 2400 (I'm in the UK).  They didn't talk about a web page for submitting information.  They just asked me to read out a long number  from my System Properties window.  I was told that since the number/code contained the letters OEM it is not for private use and that I should either get back to eBay/the seller on eBay, or run WGA again and choose the 'purchase WGA kit' option for £96.  Ouch!

    So, I repeat, does anyone know of a cheaper option?

    Thanks,

    Ken R

    • Moved by Darin Smith MS Monday, November 23, 2009 10:19 PM Office Issue (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Thursday, November 5, 2009 4:25 PM

Answers

  • Hi Ken,

      If your Windows or Office is Non-Genuine, click the "Learn More Online" link in the Non-Genuine Notice message, you are receving. It will take you to the WGA Non-Genuine page where you can either buy a WGA Kit or participate in the Complimentary Genuine Windows Offer (the link to the Complimentary Offer will be listed in the right hand sidebar).  The only way to reach the WGA Non-Genuine page is to click the "Learn More Online" displayed in the Windows or Office Non-Genuine Notice message. 

      Note: To participate in the Complimentary Genuine Windows offer, the Customers will be required to submit a proof of purchase, the counterfeit CD, and a counterfeit report with details of their purchase. Only high-quality counterfeit Windows will qualify for the complimentary offer.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, November 5, 2009 10:07 PM
    Thursday, November 5, 2009 10:07 PM
  • Hello Ken JR,

    Your installation of Windows XP Pro is reporting as a Genuine installation of a systembuilder/OEM license.

    However, you are still showing a problem with your Office installation.

    Here is the Office snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Regarding Office, the report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office XP Professional w/Front Page installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office XP Professional w/Front Page is in association with an organization that has a Volume Licensing Agreement for this product, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL CD, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 10:18 PM
    Monday, November 9, 2009 2:16 PM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!

     


    Carey Frisch
    Thursday, November 5, 2009 4:34 PM
  • Hi Ken,

      If your Windows or Office is Non-Genuine, click the "Learn More Online" link in the Non-Genuine Notice message, you are receving. It will take you to the WGA Non-Genuine page where you can either buy a WGA Kit or participate in the Complimentary Genuine Windows Offer (the link to the Complimentary Offer will be listed in the right hand sidebar).  The only way to reach the WGA Non-Genuine page is to click the "Learn More Online" displayed in the Windows or Office Non-Genuine Notice message. 

      Note: To participate in the Complimentary Genuine Windows offer, the Customers will be required to submit a proof of purchase, the counterfeit CD, and a counterfeit report with details of their purchase. Only high-quality counterfeit Windows will qualify for the complimentary offer.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, November 5, 2009 10:07 PM
    Thursday, November 5, 2009 10:07 PM
  • Hi Darren

    Many thanks for your advice.  I was afraid to run the WGA software again as I didn't know if it would block me from using my pc.  It pops up ever time at StartUp, but I just cancel it to resume 'normal use'.  I presume that it won't block me out as nobody has mentioned that this might happen.

    Best regards,

    Ken R
    Friday, November 6, 2009 10:32 AM
  • Dear Darin

    First, a belated apology.  I miss-spelt your name.

    Second, good but unexpected news.  On starting to follow your advice yesterday, WGA decided to accept my XP Professional 2002 as genuine!  Wierd, eh?  My friend said it might be because I bought my (non branded) pc originally with no operating system installed, and installed the above software myself from the disk I bought.

    So, once again, many thanks for your speedy response to my original dilemma.  I am now a happy bunny.

    Best regards,

    Ken.

    PS   I have to say that I was distinctly unimpressed with the telephone support call I made to Microsoft, before finding you.
    Sunday, November 8, 2009 2:52 PM
  • Hello Ken JR,

    For a final checkup, feel free to post the report generated by this utility:  http://go.microsoft.com/fwlink/?linkid=52012
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 9, 2009 3:33 AM
  • OK Dan

    Here is what came up:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6DHYM-MJXR7-4YPHY
    Windows Product Key Hash: okrb/XtfypGWzMTZ8zBDkA1d348=
    Windows Product ID: 55274-OEM-2215335-26180
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {F7159B42-3E36-4ADA-B349-DE12A8B2F9ED}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F7159B42-3E36-4ADA-B349-DE12A8B2F9ED}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4YPHY</PKey><PID>55274-OEM-2215335-26180</PID><PIDType>3</PIDType><SID>S-1-5-21-1708537768-1972579041-725345543</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KM400-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20031201000000.000000+000</Date></BIOS><HWID>DE4F306F0184205F</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17835</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1BBB7:Novatech Direct Limited
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Regards,

    Ken.

    Monday, November 9, 2009 7:15 AM
  • Hello Ken JR,

    Your installation of Windows XP Pro is reporting as a Genuine installation of a systembuilder/OEM license.

    However, you are still showing a problem with your Office installation.

    Here is the Office snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Regarding Office, the report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office XP Professional w/Front Page installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office XP Professional w/Front Page is in association with an organization that has a Volume Licensing Agreement for this product, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL CD, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 10:18 PM
    Monday, November 9, 2009 2:16 PM
  • Hello Dan

    Thanks for your reply; I only saw it today, via a Windows Live Alert email.  What a shock; I had assumed that everything was OK now.

    I sent a message to eBay this morning to see if the vendor still exists there, but have not had a reply.  The disk looks genuine; I have my original emails from eBay, PayPal, and the vendor, but I don't have the vendor's address - just the email addresses he used for eBay and for PayPal where I made my payment to.

    If I can't get in touch with the original vendor, I'll send all the information I have to Microsoft and see what happens.  I presume that I can continue to use the software in the meantime.

    Regards,

    Ken.
    Tuesday, November 24, 2009 4:42 PM