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One care Says I don't have a subscription RRS feed

  • Question

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    I have had my OneCare for less than a year now. It stopped working one day and told me I needed an update. I tried to download the update but It wouldn't let me and the software didn't want to work anymore. So, I uninstalled it and reinstalled it again.. now it says I don't have a subscription and now I can't use this thing anymore. I CAN sign in to windows live using my Live ID so I know THAT works. I'm supposed to have a 1 yr. subscription....What should I do?
    Wednesday, April 23, 2008 5:19 AM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Wednesday, April 23, 2008 12:43 PM
    Moderator