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Windows 7 not genuine after motherboard change RRS feed

  • Question

  • Hello,

    I recently had to change a damaged motherboard on my computer which runs a licensed Window 7 Professional edition. After that, I get a message saying that Windows is not genuine even though the hard disk and everything else is the same, and the only thing was changed was the motherboard. Please help fix this error.

    Regards,

    Binu

    Thursday, August 4, 2016 5:18 AM

Answers

  • It's not an error.

    Changing the motherboard is in licensing terms creating a new computer. OEM versions of Windows cannot be transferred to a new computer.

    If your Windows License is a retail one, you can re-activate using the Operator assisted telephone service...

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, August 4, 2016 8:11 AM
    Moderator