automatic renewal RRS feed

  • Question

  • I do not want onecare to automatically renew; where do I turn off the automatic renewal feature.

    I got a message that one care is set to automatically renew 2/15/09  which is yesterday but the message does not say that it was renewed on 2/15/09 but it is set to renew. How do I know if the software was renewed?

    I do not want to use this software in the future.

    Monday, February 16, 2009 8:30 PM


  • To cancel automatic renewal

    if you purchased your subscription with a credit card and you have your credit card on file with Microsoft Billing and Account Management, Microsoft will renew your subscription automatically on the renewal date.

    Or please contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If you are billed for renewal, contact support to cancel the account and obtain a refund. Then reinstall and activate with a new LiveID and a retail key, which will never be automatically renewed.

    -thanks from steve

    © deauzif
    Monday, February 16, 2009 8:41 PM