I purchased a retail version of Windows XP Home, installed and activated for my neighbor. She has been using it for around 2 years and suddenly she turns on her computer and gets a message "This copy of Windows is not genuine”. The only way I could get around it was to do a repair using the original disk and number. Now a month and a half later it does it again. I have the original box and she could probably produce the recipt if I asked her. What's causing this? Virus? Update?
I ran the Genuine Advantage Diagnostics Tool with the following results (I guess I'll be calling Microsoft):
Diagnostic Report (1.9.0011.0):
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WGA Data-->
Validation Status: Cryptographic Errors Detected
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-JVJBK-J297G-F4VYR
Windows Product Key Hash: 8dL4w/yM13UHwI2LB+ZKy5kc4Qk=
Windows Product ID: 55285-015-1163897-21200
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010300.3.0.hom
ID: {6204DFE5-6849-44C4-BB01-E18373294D5B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: N/A, hr = 0x80004005
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2efd_E2AD56EA-148-80004005_16E0B333-89-80004005_78155E4D-232-80004005
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 5
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: N/A, hr = 0x80004005
WgaLogon.dll Signed By: N/A, hr = 0x80004005
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5755]
File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.5755]
File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5781]
File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.5755]
File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6204DFE5-6849-44C4-BB01-E18373294D5B}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-F4VYR</PKey><PID>55285-015-1163897-21200</PID><PIDType>5</PIDType><SID>S-1-5-21-117609710-789336058-839522115</SID><SYSTEM><Manufacturer>P4V80</Manufacturer><Model>P4VM800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="3"/><Date>20060110000000.000000+000</Date></BIOS><HWID>9E723FF70184205D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.5.540.0"/><File Name="WgaLogon.dll" Version="1.5.540.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57285</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 13B16:GENUINE C&C INC
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
