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Partner Forum post remains unanswered...? RRS feed

Answers

  • I think it only works this way if you're posting in the Partner forum. If you posted in the regular forum and volunteers will not be able to figure this out, the MSFT person may respond in a few days or may just close the thread by marking the best answer.

    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Tuesday, December 11, 2012 7:07 PM
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All replies

  • It does not work that way as far as I know.  The people helping in the threads are all volunteers and as such do not have a "team" they answer to.
    Tuesday, December 11, 2012 6:27 PM
  • I thought that they have some type of obligation towards partners, that's why partner forums are for partners only.


    Alexander Skordos Network Engineer Gold Certified Professional Geniusnet SA - Hellas

    Tuesday, December 11, 2012 6:40 PM
  • I think it only works this way if you're posting in the Partner forum. If you posted in the regular forum and volunteers will not be able to figure this out, the MSFT person may respond in a few days or may just close the thread by marking the best answer.

    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Tuesday, December 11, 2012 7:07 PM
    Moderator
  • BTW, I am wondering if there is a forum for Partners for ASP.NET MVC /jquery related questions? I posted questions on jquery forum and on ASP.NET MVC forum and I didn't get any responses on the first forum and only not too helpful responses in ASP.NET MVC forum, so I am wondering where can I ask my questions to have some real help?

    Thanks in advance.


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Tuesday, December 11, 2012 7:13 PM
    Moderator
  • I see a partner forum for ASP.NET, don't know if its usefull to you.

    http://social.microsoft.com/Forums/en-US/partnerdevaspnet/threads


    Alexander Skordos Network Engineer Gold Certified Professional Geniusnet SA - Hellas

    Tuesday, December 11, 2012 7:35 PM
  • It does not work that way as far as I know.  The people helping in the threads are all volunteers and as such do not have a "team" they answer to.

    Thank you for your effort to clear this out for me. Are you sure all a partner can get from a partner forum is "if a volunteer wants to, he will answer partners' questions and he might as well leave the discussion in the middle for no apparent reason and without any notification if he feels like" ? Cause if there is no obligation on their part maybe I should not expect a decent answer always.

    I placed an issue on behalf of a client about SQL and discussed it for a while and the person helping me out, asked that i gather some details. When I asked for an email address or ftp to send them, he dissappeared. And no one is replying for over a month now... Am I supposed to tell the client that me being a certified partner does not really benefit him?


    Alexander Skordos Network Engineer Gold Certified Professional Geniusnet SA - Hellas

    Tuesday, December 11, 2012 7:41 PM
  • Alexander,

    If you wanted 100% guaranteed answer, you needed to ask in the Partner forum. If you want, I can send your thread to our special moderators only group and someone from that group (also volunteers) may try helping you more.


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Tuesday, December 11, 2012 7:45 PM
    Moderator
  • I posted a thread in that forum http://social.microsoft.com/Forums/en-US/partnerdevaspnet/thread/61443760-bd03-4e31-95a4-7d6f4ce4f39a so hopefully I'll get a better response there than in the forums I tried so far.

    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Tuesday, December 11, 2012 8:03 PM
    Moderator
  • Well it appears they are obliged to answer as i learn from a partner forum that i asked the same question. The issue is that by mistake I did not post that SQL question to the partner SQL forum...My bad...!

    Microsoft response:

    Dear Partner,

    Thank you for your post.

    Please be aware that all Membership Levels include unlimited support through the Online Technical Communities. This support is provided by Microsoft engineers for technical inquiries and Microsoft specialists for Product support.

    According to your Organization’s Competency Status you should receive a response within four business hours for product support queries or eight business hours for presales questions about any Microsoft technology.

    Please keep in mind, that in order to have access to this benefit, you will need to create your Profile and accept the Terms and Conditions. For more information, please visithttps://partner.microsoft.com/hellas/supportsecurity.

    Best regards,

    Grace

    MPN Partner Support

    There is also a tool that runs as a win7 desktop gadget to help you with launching the correct partner forum website! to ask the question, you can find it here. (OTC meaning online technical community gadget)

    http://www.microsoft.com/en-us/download/details.aspx?displaylang=en)&id=19589

    Naomi how is it possible to have 158,602 points? how does anyone collect points?


    Alexander Skordos Network Engineer Gold Certified Professional Geniusnet SA - Hellas



    Tuesday, December 11, 2012 9:41 PM
  • Just want to answer your last question - I am just answering a lot of questions, mostly in T-SQL forum (non Partner forum). BTW, I sent your thread to our group, so may be someone will respond in your original thread (although no guarantee).

    For details about points you may visit this 

    http://social.technet.microsoft.com/wiki/contents/articles/4491.technet-profile-achievements-en-us.aspx

    although this link explains the Achievements, not Points.

    This is a better link for the Profile Achievements and Points question

    http://msdn.microsoft.com/en-us/ff395928#_Recognition_System


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog




    Tuesday, December 11, 2012 10:18 PM
    Moderator
  • Well thank you for that. Somebody after all this time answered with some suggestions that I will forward to my customer.

    It is Jonathan Kehayias | Principal Consultant, SQLSkills.com and the funny thing is that he has a hellenic last name, maybe he comes from greece like me!

    After noticing that the original post was not in the partner posts i placed the question to the partner forum as well to see what I can get from there.


    Alexander Skordos Network Engineer Gold Certified Professional Geniusnet SA - Hellas

    Tuesday, December 11, 2012 10:22 PM
  • Jonathan is the most knowledgeable SQL Server person you can get. You're lucky that he answered! (And I bet it's because I posted your thread in that group). 

    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog


    Tuesday, December 11, 2012 10:34 PM
    Moderator
  • I bet that too, there is no way why anyone would suddenly answer, thanks again. And he took a look of the whole post before suggesting options.

    Alexander Skordos Network Engineer Gold Certified Professional Geniusnet SA - Hellas

    Tuesday, December 11, 2012 10:37 PM
  • Didn't get any luck there either :(

    http://social.microsoft.com/Forums/en-US/partnerdevaspnet/thread/61443760-bd03-4e31-95a4-7d6f4ce4f39a


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog


    Thursday, December 13, 2012 1:37 PM
    Moderator
  • I see you are using 3rd party unsupported software, so you need support from them probably.

    Alexander Skordos Network Engineer Gold Certified Professional Geniusnet SA - Hellas

    Thursday, December 13, 2012 2:47 PM