Word 2002 Genuine problem

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  Dav,
  
  Please re-run your MGA Diagnostic report and post the unedited version here. Do not worry the product key is not captured in its entirety. 
  
  
  Thank you,
  
  Stephen

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  Stephen Holm

  Tuesday, January 20, 2009 9:09 PM
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   Thanks for your reply.
  
  sure here it is.
  

  
  
  
  Diagnostic Report (1.7.0110.1):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: N/A
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
  Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
  Windows Product ID: 55277-OEM-2111907-00102
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010300.3.0.hom
  ID: {E22AC2F0-CE3C-4551-9377-2A08FEB843F1}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.69.2
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-171-1
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A

  WGA Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.17.0
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  WGATray.exe Signed By: Microsoft
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 101 Not Activated
  Microsoft Word 2002 - 101 Not Activated
  OGA Version: Registered, 1.6.28.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-171-1_3E121E02-115-80004005_3E121E02-400-80004005_3E121E02-467-80004005_3E121E02-327-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
  File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
  File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{E22AC2F0-CE3C-4551-9377-2A08FEB843F1}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3656042512-1876951180-3760544457</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 1150                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20041021000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>C5EB3807018400E2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell INSPIRON I1150</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>1DBD72DEDDD7D8A</Val><Hash>6u4YFWf6HNtBCsM3rWp2JzBfjno=</Hash><Pid>54189-OEM-1692163-16069</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

  Licensing Data-->
  N/A

  HWID Data-->
  N/A

  OEM Activation 1.0 Data-->
  BIOS string matches: yes
  Marker string from BIOS: A000:Dell Inc|A000:Microsoft Corporation
  Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

  OEM Activation 2.0 Data-->
  N/A

  
  
  

  Tuesday, January 20, 2009 10:18 PM
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  Hey Dave,
  
  
  

  Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. 

  The Office Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product Keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.  Below could be a possible scenario.   

  There are situations which can cause Microsoft Office to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with an Office Suite. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

  Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

  You will need to uninstall Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details. The link below provide all of the possible steps which you can take.

  http://www.microsoft.com/genuine . 

  Please review the Validation Advisor for further guidance at:

  https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

  If this comes as a total surprise to you, please visit the retailer where you purchased Microsoft Office and let them know the Office software is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

  Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

  http://www.microsoft.com/piracy/default.mspx

  Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

   Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive.

  Thank you for visiting the OGA program forum.
  
  
  Stephen

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  Stephen Holm

  • Proposed as answer by Stephen Holm Tuesday, January 20, 2009 11:29 PM

  Tuesday, January 20, 2009 11:27 PM
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  Hi Stephen,
  
  But I have bought the system from DELL and It was installed in My computer when I purchased it. Do you mean DELL is installing a Counterfeit software on their machine?
  
  I don't understand this. I have had this since 2004 and I have always updated it through windows update and office update. Now after 5 years all of a sudden it has become counterfeit?
  
  Do i need to contact DELL?
  
  Thanks
  
  

  Tuesday, January 20, 2009 11:36 PM
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  Dav,
  
  Curious...has your computer ever been repaired? If so who physically performed the repairs? Let me know.
  
  
  Stephen

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  Stephen Holm

  Wednesday, January 21, 2009 12:39 AM
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  Yes it has been repaired when I was in Iran. Why?
  
  Actually I just called DELL and talked to them they said it is possible that Microsoft word might be corrupt and
  I need to reinstall it and install it and then check it again.
  
  I will have to find the cd not sure where I have put after all of these years. If I cannot find it then I will uninstall it.
  
  Thanks for your help.
  
  
  

  Wednesday, January 21, 2009 12:45 AM
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  Wait. I just did a Google search for that key. is the windows XP home that is counterfeit or Microsoft word ???

  Wednesday, January 21, 2009 12:59 AM
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  Dav,

  As previously explained what happens quite often are computers become non-genuine after a machine has been repaired by a business. Unfortunately it may take the customer a whole year to find this out. Why you ask? Simple. Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with an Office Suite. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. Does this make sense and help. There are shops out there who practice nscrupulous business practices.  As mentioned previously I would encourage you to submit a piracy report. Please visit http://www.microsoft.com/piracy . 

  Take care Dav,

   

  Stephen

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  Stephen Holm

  • Marked as answer by Stephen Holm Friday, January 23, 2009 2:40 AM

  Friday, January 23, 2009 2:40 AM