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Cannot Connect to WHS during PC Restore RRS feed

  • Question

  • I've checked the other threads without much joy.  I recently built a WHS.  Everything works well except the issue described below.  Any fresh ideas would be welcomed.
    During a PC restore ( a pilot test fortunately) I cannot get WHS PC restore to connect using my on board LAN (Gigabyte GA-EP45-DS3R/DS3 with two Realtek 8111C LANS). 
    WHS reports finding the hardware but can't find the server. 
    I have used a USB stick with the drivers saved by WHS for a restore without any success - WHS reports finding drivers for the hardware and the hardware is listed in the dialogue panel. 
    I have also download the correct driver and put in on a USB stick. WHS reports no drivers found. 
    I have disabling one of the on board LANs, WHS reports finding the correct on board LAN and the driver but can't find the server.
    I disabled both on board LANS, installed a PCI Gigabyte NIC (D-Link DGE-530T), WHS did not find the NIC.  I loaded the drivers and was able to restore. 
    From my years of troubleshooting experience (seriously I was a radar tech in the Marine Corps for 11 years and worked my way through college as an electronic repair tech for Tektronix - the oscilloscope company), the problems seems to be a mismatch between the drivers on the WHS PC restore disk (I also down loaded the latest from the website, created a disk from the ISO file with the same results.)
    I'm at an impasse on this one. 
    Any ideas?
    Sunday, July 5, 2009 8:20 PM

Answers

  • Thanks for the suggestion.  I couldn't make it work.  It seems the WHS CD has a driver it thinks is the right one and won't install the one I loaded on to the USB stick.

    I did find another solution on the "We Got Served" website.  I pass it along in case it helps someone else.
    "Ok so after spending all night trying to figure out why my hp laptop, connected over ethernet, would not connect: it was a driver issue. I stumbled upon a way to force the use of the proper driver for my network card.

    Please bear with me as this is my first post ever, and after searching the internet for hours without any solutions, I thought I might share a possible solution at least for some people.

    These instructions assume that you have an hp computer that you are trying to restore and that the SwSetup folder is available (if your computer's hd is wiped, you cant get to it, obviously, and I'm not sure where the drivers would be located on another brand of computer).

    1). First, when you get to the screen that says "Detect Hardware" and shows the "intstall drivers..." button, click on the help link (the blue letters that says, "Where can I find drivers for my hardware?")

    2). When the help window comes up, right-click on the right window and select "view source." By doing this, notepad will come up; it is through this program that you can now explore the folders and install the drivers that are already on the partition.

    3). Go to file-> open-> then click on the "computer" button on the right.

    4). Navigate to the Boot (X:) drive, the drive where the os on the cd is running and navigate to the following folder from there:
    X:\Windows\System32

    5). Make sure the "files of type" drop down is set to "all files" so that you can see the .exe files

    6). Right-click on "taskmgr" and click "open"

    7). When you click on the "networking" tab, you'll see that it says "No active network adapter found" because none are installed yet.

    8). Now mininize the taskmanager window and navigate to C:\SwSetup\Network
    This is the folder where hp stores all the drivers needed for the computer

    9). Right-click on the "setup" file and click open this will allow you to install the network drivers, just follow the installation window's instructions.

    10). After the InstallShield Wizard is complete and you pressed "finish," go back to the taskmanager window that you minimized to the bottom of the screen. You'll see that the "network" tab shows that the computer is now connected to the LAN.

    11). Now close all the other windows, etc except for the original "detect Hardware" window and click "continue"

    You should now be able to connect to your server and restore the computer. "

    In my case I had the original motherboard driver CD and just copy the driver install package to the USB stick.  At step 8 I navigated to the USB stick, selected the self install package, the package installed, followed steps 9, 10, and 11...everything worked.  Just two notes, be sure to follow step 5...and open taskmgr and any installer files by right clicking on the file name and selecting open.  When I used File->Open from the notepad menu bar it tried to open it as a text file.

    Hope this helps someone.

    Many thanks to the person who posted this on "We Got Served..."

    Thursday, July 9, 2009 12:04 AM

All replies

  • I've checked the other threads without much joy.  I recently built a WHS.  Everything works well except the issue described below.  Any fresh ideas would be welcomed.
    During a PC restore ( a pilot test fortunately) I cannot get WHS PC restore to connect using my on board LAN (Gigabyte GA-EP45-DS3R/DS3 with two Realtek 8111C LANS). 
    WHS reports finding the hardware but can't find the server. 
    I have used a USB stick with the drivers saved by WHS for a restore without any success - WHS reports finding drivers for the hardware and the hardware is listed in the dialogue panel. 
    I have also download the correct driver and put in on a USB stick. WHS reports no drivers found. 
    I have disabling one of the on board LANs, WHS reports finding the correct on board LAN and the driver but can't find the server.
    I disabled both on board LANS, installed a PCI Gigabyte NIC (D-Link DGE-530T), WHS did not find the NIC.  I loaded the drivers and was able to restore. 
    From my years of troubleshooting experience (seriously I was a radar tech in the Marine Corps for 11 years and worked my way through college as an electronic repair tech for Tektronix - the oscilloscope company), the problems seems to be a mismatch between the drivers on the WHS PC restore disk (I also down loaded the latest from the website, created a disk from the ISO file with the same results.)
    I'm at an impasse on this one. 
    Any ideas?

    Hi,

    The latest Realtek drivers will not work(Vista).  Please see this FAQ. You need to download the XP/2003 drivers. 

    Thanks.
    Lara Jones [MSFT] | Program Manager
    Community Support and Beta | Windows Home Server Team
    Windows Home Server Team Blog
    Connect Windows Home Server
    Windows Home Server
    Sunday, July 5, 2009 8:34 PM
    Moderator
  • Thanks for the suggestion.  I couldn't make it work.  It seems the WHS CD has a driver it thinks is the right one and won't install the one I loaded on to the USB stick.

    I did find another solution on the "We Got Served" website.  I pass it along in case it helps someone else.
    "Ok so after spending all night trying to figure out why my hp laptop, connected over ethernet, would not connect: it was a driver issue. I stumbled upon a way to force the use of the proper driver for my network card.

    Please bear with me as this is my first post ever, and after searching the internet for hours without any solutions, I thought I might share a possible solution at least for some people.

    These instructions assume that you have an hp computer that you are trying to restore and that the SwSetup folder is available (if your computer's hd is wiped, you cant get to it, obviously, and I'm not sure where the drivers would be located on another brand of computer).

    1). First, when you get to the screen that says "Detect Hardware" and shows the "intstall drivers..." button, click on the help link (the blue letters that says, "Where can I find drivers for my hardware?")

    2). When the help window comes up, right-click on the right window and select "view source." By doing this, notepad will come up; it is through this program that you can now explore the folders and install the drivers that are already on the partition.

    3). Go to file-> open-> then click on the "computer" button on the right.

    4). Navigate to the Boot (X:) drive, the drive where the os on the cd is running and navigate to the following folder from there:
    X:\Windows\System32

    5). Make sure the "files of type" drop down is set to "all files" so that you can see the .exe files

    6). Right-click on "taskmgr" and click "open"

    7). When you click on the "networking" tab, you'll see that it says "No active network adapter found" because none are installed yet.

    8). Now mininize the taskmanager window and navigate to C:\SwSetup\Network
    This is the folder where hp stores all the drivers needed for the computer

    9). Right-click on the "setup" file and click open this will allow you to install the network drivers, just follow the installation window's instructions.

    10). After the InstallShield Wizard is complete and you pressed "finish," go back to the taskmanager window that you minimized to the bottom of the screen. You'll see that the "network" tab shows that the computer is now connected to the LAN.

    11). Now close all the other windows, etc except for the original "detect Hardware" window and click "continue"

    You should now be able to connect to your server and restore the computer. "

    In my case I had the original motherboard driver CD and just copy the driver install package to the USB stick.  At step 8 I navigated to the USB stick, selected the self install package, the package installed, followed steps 9, 10, and 11...everything worked.  Just two notes, be sure to follow step 5...and open taskmgr and any installer files by right clicking on the file name and selecting open.  When I used File->Open from the notepad menu bar it tried to open it as a text file.

    Hope this helps someone.

    Many thanks to the person who posted this on "We Got Served..."

    Thursday, July 9, 2009 12:04 AM