Case Management against Leads RRS feed

  • Question

  • Dear Experts,

    We have an requirement to be able to create Cases against Contacts and Leads. I know CRM allows Case management against only Contacts. However is it possible to have case management against leads ? If yes, please guide how to achieve the same.


    Avaneesh Jha

    Friday, May 15, 2015 9:38 AM

All replies

  • Dear Avneesh,

    Since you intend to use Lead, you need to create a relationship between lead and case and on the case record have a non-required field that is the lead lookup, then when you open a lead record you will see associated cases. Ensure that the relationship is referential between lead and case and not parental.

    However if you convert lead to a contracted customer account, the cases created in respect to lead may not be visible.

    Hope it helps!

    Regards, Abhishek Bakshi If you find this post helpful then please Vote as Helpful and Mark As Answer. Check my blog on https://mydynamicscrmblog.wordpress.com/

    Tuesday, May 19, 2015 5:43 AM