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installation of one care RRS feed

  • Question

  • The final installation will not allow mw to enter my product key

     

    Sunday, August 3, 2008 2:25 PM

Answers

  • For product key already in use:

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    For invalid key error:

     

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, August 5, 2008 5:42 PM
    Moderator

All replies

  • What happens when you try to enter your product key? Do you get the message "Product key is already in use" or "Invalid product key" or a different message?

     

    Monday, August 4, 2008 4:21 AM
    Moderator
  • For product key already in use:

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    For invalid key error:

     

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, August 5, 2008 5:42 PM
    Moderator
  • I get  a different message.  The message i get is there is no subscription linked to the email address followed by there are no packages in your area.In fact I cant get to enter product key. And the live help is no good it cant understand anything

     

    Friday, August 8, 2008 8:15 AM
  •  Pamela Partridge wrote:
    I get  a different message.  The message i get is there is no subscription linked to the email address followed by there are no packages in your area.In fact I cant get to enter product key. And the live help is no good it cant understand anything

     

    What is the exact error message you are getting when trying to activate? Is this a new subscription or a reinstall?

    You can contact support for help:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, August 8, 2008 2:49 PM
    Moderator
  • The exact error message I am getting is

     

    I get  a different message.  The message i get is there is no subscription linked to the email address followed by there are no packages in your area.In fact I cant get to enter product key. And the live help is no good it cant understand anything

     

    Error number 3010

     

    This is a new subscription I even tried a different email address as I hadnt been able to get it to activate with my first address and now i get the message that windows live is experiencing difficulties

     

    my email address ends .com could that be the problem

     

    Thank you everyone for all the help you are giving me

     

    Saturday, August 9, 2008 8:15 AM
  • Hello, Pamela.

    If you are getting a 3010 error when trying to activate, that means you are trying to subscribe with a LiveID that already has a subscription. However, it should see your subscription during the first step and activate without needing you to provide a key or payment.

     

    Please contact support for help in determining why you are unable to activate OneCare with your original subscription LiveID.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, August 11, 2008 2:31 PM
    Moderator