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    I just had a client who has performed a Bulk Delete on Accounts.  He was trying to delete some Activities, and inadvertently deleted all Accounts.

    I walked him through creating a support request to request a restore.

    Are there any other options for getting in touch with the people who will respond to the online support request?  Or does the client have to wait for a phone call?  Any idea what the Service Level Agreement on critical support calls like this for Microsoft Dynamics CRM Online Professional?

    Thanks,
    Boolean1
    • Moved by Xiaopeng Wu Tuesday, March 8, 2011 11:18 PM Forum consolidation (From:CRM Online)
    Tuesday, July 21, 2009 9:55 PM

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    You can also have the customer call 1-877-CRM-CHOICE (877-276-2464).

    Depending on what the user put on the severity of the web-based service case, the support team usually follows-up via the phone within a couple of hours (during normal business hours 8am - 8pm CST)
    Wednesday, July 22, 2009 4:38 PM