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Office 2007 Ent - Validation problems RRS feed

  • Question

  • I'm getting the following message when trying validate: Microsoft Office Enterprise 2007: Validation Cannot be Completed. I ran the MGA Diag Tool and here are the results. If I read the results it says my software is Genuine. Ultimately, I trying to install the Save as PDF feature and it's failing on validation.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-D2JJC-3Y823-4XJMK
    Windows Product Key Hash: l+q5c8uGMVsLH3fzqWqSi51TUdw=
    Windows Product ID: 89580-853-4224896-71408
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B56A36F3-7623-4B7A-B20E-3004A2AB6082}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B56A36F3-7623-4B7A-B20E-3004A2AB6082}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4XJMK</PKey><PID>89580-853-4224896-71408</PID><PIDType>5</PIDType><SID>S-1-5-21-3066442914-1521988709-2622012230</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>P4M800PRO-M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070830000000.000000+000</Date></BIOS><HWID>AE323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>88DEB36DDC50EAC</Val><Hash>xAN/+sdjIu3CCNXAKTN205dakyU=</Hash><Pid>81599-854-5796942-65801</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Any help would be appreciated.

     

    Thanks,

     

    William

    Friday, May 2, 2008 1:18 AM

Answers

  • Never mind. I deleted the OGA add on in IE and everything is working now.

     

    Friday, May 2, 2008 2:20 AM

All replies

  • Never mind. I deleted the OGA add on in IE and everything is working now.

     

    Friday, May 2, 2008 2:20 AM
  • wfortson,

     

    I'm glad to hear that you are able to use the Save As .pdf function.

     

    Your Vista and Office 2007 are genuine yet both have to be fully validated by processing the entire genuine product key.

     

    For your Office 2007 be sure to correctly insert the product key for validating the software. If you are still

    getting any errors or pop ups please describe in detail back onto this thread.

     

    I will move your thread into the Vista Genuine Advantage forum since this is the forum for Windows XP Genuine

    Advantage issues.

     

    Thank you,

     

    Lori MS

    Thursday, May 15, 2008 12:43 AM