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windows live one care tune up RRS feed

  • Question

  • My windows live onecare keeps displaying Fair . It has not been tuned up in the last 5 weeks. Everytime I tune it up it freezes and shuts my computer off. How do I fix this?

    Sunday, October 12, 2008 12:22 AM

Answers

All replies

  • Does it freeze at the same point during tune-up each time?

    Please contact support for help with this problem:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, October 13, 2008 6:20 PM
    Moderator
  • Yes it does ... it freezes and I can't do anything but shut my computer down. Any ideas???

    Monday, October 13, 2008 8:14 PM
  • If it freezes at the same point, I would imagine that it is hanging on a particular file during scanning or it is encountering a problem during the defrag portion and failing.

    Support, per the link in my previous reply, is the way to go.

    -steve

     

    Tuesday, October 14, 2008 3:41 PM
    Moderator