Not able to get session details RRS feed

  • Question

  • Hi,

    I have a problem related to accessing of Session details in Dynamics CRM-Unified Service Desk.

    When a CTI Search is made and there is no match with the contacts then I am displaying a html page where user can search for contacts with other filter criteria (result will be displayed in a grid). Now on click of a record/contact in the search result I was able to display the contact details in new tab/session but I was not able to see the CTI Information in the newly created session.

    Please help me on this, to get CTI Information (as data parameters) in USD.



    Tuesday, August 16, 2016 9:35 AM