2007 Office Pro Sudden OGA message on only two programs of office Suite - CPU clock issue? RRS feed

  • Question

  • I have had my 2007 Office Pro on computer for over a year.  Bought it from a big box retailer.  Have accepted OGA long ago and never had any issues.   Two weeks ago, the little battery that apparently keeps the clock working failed.  While waiting for the new battery, OGA suddenly ran and told me my copy of  Outlook was not valid,  a week later it said Office was not valid.   I used only these two while battery was dead.   I have since  used Access, Excel, Power point and Publisher after battery replacement, but none have stated any OGA issues.    Is it possible this is a false positive based on battery /date issue?  Dell tech seems to think this is possible.  Clock would revert to some odd date in 2008 with each boot up.  I tried to change the date, but on the date I got the first OGA I had not change clock to current date.

    Diagnostic Report (1.9.0019.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {EC83DB85-83EA-4CF2-8FE7-103D765292A3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Small Business Edition 2003 - 101 Not Activated
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-967-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC83DB85-83EA-4CF2-8FE7-103D765292A3}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-343818398-287218729-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D830                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20081211000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>3C230500018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>23BF4376D1B5F78</Val><Hash>P4DTvixwx19s6x5Zof1WW0VPNoE=</Hash><Pid>70160-OEM-5695647-62162</Pid><PidType>5</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>2FBB0946AF14586</Val><Hash>h+YCtL3ErzEB/KL2gyzEEXu0LO0=</Hash><Pid>89409-707-0241581-65262</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="11" Result="101"/><App Id="18" Version="11" Result="101"/><App Id="19" Version="11" Result="101"/><App Id="1A" Version="11" Result="101"/><App Id="1B" Version="11" Result="101"/><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    Windows Activation Technologies-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 16E68:Dell Inc|16E68:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->


    Friday, February 19, 2010 3:37 AM


  • Hello RKG123,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Small Business Edition 2003 - 101 Not Activated
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-967-80070002

    Your Dell Latitude D830 laptop has two installations of Office on it.  You have a not-yet-activated OEM licensed installation of Office Professional 2003, and you have a nongenuine Volume Licensing installation of Office Professional Plus 2007 that was installed with an Invalid Volume Licensing product Key.

    If you have the Product Key for Office Professional 2003 you will be able to activate and validate that installation.

    However, that does not address the situation with the nongenuine installation of Office Professional Plus 2007, which you state that you purchased in a Box Box retail store.  Please be aware of that fact that BigBox retailers only sell retail licensed software, or in very limited circumstances, OEM licensed software.  Because the edition of Office you have is a Volume Licensing edition, it could not have been purchased in a Big Box retailer.  What is very possible is that you did indeed buy a retail copy of Office Professional 2007, but somewhere along the line it was replaced with this nongenuine installation of the Volume Licensing Pro Plus 2007.  This could have happened if you ever had the computer repaired and some or all of the software reinstalled, either at a computer shop, or by a friend or relative who is a "computer whiz."

    To correct the nongenuine problem, assuming you did indeed purchase a Genuine retail license for Office Professional at the Big Box store, you would uninstall the nongenuine Office Pro Plus 2007, restart twice, then do a fresh installation of Office Professional 2007 using the product materials you purchased at the Big Box store.

    Regarding the battery issue, it is entirely possible that you could have received inaccurate results from the OGA Notifier if your computer's date and/or time and/or time zone were wildly out of sync with reality.  Many of the cryptographic functions within Windows (and for that matter on the internet in general) are keyed to having an accurate date and time, so if that's way off, your results could indeed have been wrong.  If you think this could be affecting your system right now, you can have it checked by running the online WGA diagnostic at this link:  http://www.microsoft.com/genuine/diag/default.aspx?  Note that the third item in this list is a check of the computer date and time.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, February 19, 2010 8:19 PM
    Friday, February 19, 2010 5:02 PM