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My windows is not genuine, came with a used computer, cannot afford to purchase xp disks, please help. RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4RHJG-83M4Y-7X9GW
    Windows Product Key Hash: 5CG2aCaHENU8LMWFFoQ/184emQ0=
    Windows Product ID: 76487-649-6478953-23401
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {227A92B2-0F04-45E6-8AF4-2847F64EFB79}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{227A92B2-0F04-45E6-8AF4-2847F64EFB79}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7X9GW</PKey><PID>76487-649-6478953-23401</PID><PIDType>1</PIDType><SID>S-1-5-21-861567501-1060284298-854245398</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Vectra</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>HZ.01.06US    </Version><SMBIOSVersion major="2" minor="2"/><Date>19991120000000.000000+000</Date></BIOS><HWID>2781341F01840059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 806F:Compaq Computer Corporation|140B0:Compaq Computer Corporation|140B0:Compaq Computer Corporation|806F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, August 16, 2010 8:20 PM

Answers

  • Unfortunately, the installed copy of Windows XP Professional is indeed non-genuine.  It is a Volume License version whose product key has been reported lost or stolen to Microsoft.  In order to fix this problem, please visit Genuine Microsoft Advantage and click on Validate Windows.  After validation fails, click on the Get Genuine button to learn how to acquire a WGA Kit.
    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 9:09 PM
    Monday, August 16, 2010 9:11 PM
    Moderator
  • Hello lasvegas06,

    I was asking about a Certificate of Authenticity on the computer because if there was one, it would mean that the computer was at one time (and likely would still be) licensed to run the version and edition of Windows listed on the CoA.

    Since there is none, however, your best option would be to follow the advice that Carey posted.

    Good luck!


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 9:09 PM
    Tuesday, August 17, 2010 7:26 PM

All replies

  • Unfortunately, the installed copy of Windows XP Professional is indeed non-genuine.  It is a Volume License version whose product key has been reported lost or stolen to Microsoft.  In order to fix this problem, please visit Genuine Microsoft Advantage and click on Validate Windows.  After validation fails, click on the Get Genuine button to learn how to acquire a WGA Kit.
    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 9:09 PM
    Monday, August 16, 2010 9:11 PM
    Moderator
  • Hello lasvegas06,

    Please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, August 16, 2010 10:44 PM
  • Hi, my computer is a vectra windows xp professional service pack2 version 2002, it also says computer response center, hewlett packard. I don't know if this is what you wanted.
    Monday, August 16, 2010 11:13 PM
  • Hello lasvegas06,

    We're looking for a Certificate of Authenticity affixed to the computer's case.

    Here are examples of what to look for:  http://www.microsoft.com/howtotell/content.aspx?displaylang=en&pg=coa


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, August 17, 2010 4:39 AM
  • Hi I can't find any COA, but there is a serial number if that would help.
    Tuesday, August 17, 2010 5:45 PM
  • Hello lasvegas06,

    I was asking about a Certificate of Authenticity on the computer because if there was one, it would mean that the computer was at one time (and likely would still be) licensed to run the version and edition of Windows listed on the CoA.

    Since there is none, however, your best option would be to follow the advice that Carey posted.

    Good luck!


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, August 19, 2010 9:09 PM
    Tuesday, August 17, 2010 7:26 PM