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CRM 2011 is crashing outlook when accessing activities RRS feed

  • Question

  • I have a strange situation where one users outlook is crashing when accessing activities.  They have  Outlook 2010 32 bit and  CRM 2011 32 bit, In the event log I get the following:

    ***********************************************************************

    Log Name:      Application

    Source:        Outlook

    Date:          10/02/2014 09:17:55

    Event ID:      27

    Task Category: None

    Level:         Warning

    Keywords:      Classic

    User:          N/A

    Computer:      comp1

    Description:

    Calendar Folder property is missing

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Outlook" />

        <EventID Qualifiers="16384">27</EventID>

        <Level>3</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2014-02-10T09:17:55.000000000Z" />

        <EventRecordID>125516</EventRecordID>

        <Channel>Application</Channel>

        <Computer>SMWS-22.sm.local</Computer>

        <Security />

      </System>

      <EventData>

        <Data>Calendar Folder property is missing</Data>

      </EventData>

    </Event>

    *******************************************************

    So far I have

    1. Run All Programs > Microsoft CRM > Diagnostics > Advanced Troubleshooting tab > Delete Temporary Data > Restart Outlook

    2. check events log and crm trace for the issue

    3. Uninstall CRM add-in reboot > reinstall CRM add-in - No joy

    4. log on to another computer with the user and the issue is still there

    5. repaired office

    6. uninstalled office and reinstalled it

    6. tried hot fix (http://hotfixv4.microsoft.com/Microsoft%20Outlook%202010/sp2/outlook2010kb2849973fullfilex86glb/14.0.7113.5000/free/471202_intl_i386_zip.exe)

    ***************************************************************

    Still no joy, hoping someone can shed some light on this

    cheers


    • Edited by h0r5l3y Monday, February 10, 2014 10:30 AM
    Monday, February 10, 2014 10:13 AM

All replies

  • Here's the CRM trace:

    *******************************************************

    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2014-02-10 09:45:20.871
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: comp1
    # CRMVersion: 5.0.9690.1992
    [2014-02-10 09:45:20.871] Process:OUTLOOK |Thread:4692 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\32691\src\application\outlook\addin\explorerevents.cpp Line: 265
    >hr = 0x80070057
    [2014-02-10 09:45:22.837] Process:OUTLOOK |Thread:4692 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\32691\src\application\outlook\addin\explorerevents.cpp Line: 265
    >hr = 0x80070057
    [2014-02-10 09:45:23.742] Process:OUTLOOK |Thread:4692 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\32691\src\application\outlook\addin\explorerevents.cpp Line: 265
    >hr = 0x80070057
    [2014-02-10 09:45:25.5] Process:OUTLOOK |Thread:4692 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\32691\src\application\outlook\addin\explorerevents.cpp Line: 265
    >hr = 0x80070057
    [2014-02-10 09:45:25.192] Process:OUTLOOK |Thread:5764 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: c:\bt\32691\src\application\outlook\addin\emailhelper.cpp Line: 2612
    >hr = 0x800401f3
    [2014-02-10 09:45:25.192] Process:OUTLOOK |Thread:5764 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: c:\bt\32691\src\application\outlook\addin\emailhelper.cpp Line: 2620
    >hr = 0x800401f3
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2014-02-10 09:45:42.402
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: comp1
    # CRMVersion: 5.0.9690.1992
    [2014-02-10 09:45:42.402] Process:OUTLOOK |Thread:3540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 19
    [2014-02-10 09:45:42.402] Process:OUTLOOK |Thread:3540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 23
    [2014-02-10 09:45:42.402] Process:OUTLOOK |Thread:3540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 50
    [2014-02-10 09:45:42.402] Process:OUTLOOK |Thread:6932 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 19
    [2014-02-10 09:45:42.402] Process:OUTLOOK |Thread:6932 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 23
    [2014-02-10 09:45:42.402] Process:OUTLOOK |Thread:3540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 57
    [2014-02-10 09:45:42.402] Process:OUTLOOK |Thread:3540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:42.402] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:42.402] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:42.417] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 83
    [2014-02-10 09:45:42.417] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:42.417] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:42.527] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 83
    [2014-02-10 09:45:42.527] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:42.527] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2014-02-10 09:45:42.527
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: comp1
    # CRMVersion: 5.0.9690.1992
    [2014-02-10 09:45:42.527] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\32691\src\application\outlook\addin\crmserverstate.cpp Line: 43
    >hr = 0x80004005
    [2014-02-10 09:45:42.527] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 85
    [2014-02-10 09:45:42.527] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:42.527] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:42.527] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\32691\src\application\outlook\addin\common.cpp Line: 56
    >hr = 0x80004002
    [2014-02-10 09:45:42.527] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\32691\src\application\outlook\addin\common.cpp Line: 138
    >hr = 0x80004002
    [2014-02-10 09:45:42.527] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\32691\src\application\outlook\addin\common.cpp Line: 73
    >hr = 0x80004002
    [2014-02-10 09:45:45.362] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Authentication' State execution SUCCEED.OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 83
    [2014-02-10 09:45:45.362] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:45.362] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:45.409] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 83
    [2014-02-10 09:45:45.409] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:45.409] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:45.440] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\32691\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2014-02-10 09:45:45.503] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 83
    [2014-02-10 09:45:45.503] Process:OUTLOOK |Thread:7152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 0 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\32691\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2014-02-10 09:45:45.503] Process:OUTLOOK |Thread:3540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:45.503] Process:OUTLOOK |Thread:3540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Set global outlook application pointer Function: SetOutlookAppGlobal File: c:\bt\32691\src\application\outlook\addin\common.cpp Line: 110
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Event ExplorerEvents::Shutdown received. Function: CExplorerEventsRoot::Shutdown File: c:\bt\32691\src\application\outlook\addin\explorerevents.cpp Line: 77
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key BarGroupName failed Function: FReadWzRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 309
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key CommandBarName failed Function: FReadWzRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 309
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:6540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 19
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:6540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 23
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:3540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:6540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMonitorEvents::Starting monitor event thread. Function: CMonitorEvents::Run File: c:\bt\32691\src\application\outlook\addin\monitorevents.cpp Line: 132
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Initialize' State execution SUCCEED.OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 83
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:52.303] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:52.412] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Network' State execution SUCCEED.OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 83
    [2014-02-10 09:45:52.412] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:52.412] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:52.428] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'CrmServer' State execution SUCCEED.OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 83
    [2014-02-10 09:45:52.428] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:52.428] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:52.428] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Online' State execution SUCCEED.OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 83
    [2014-02-10 09:45:52.428] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State is going to execute. OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 73
    [2014-02-10 09:45:52.428] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:52.459] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\32691\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2014-02-10 09:45:52.911] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:52.911] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:52.942] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2014-02-10 09:45:53.145
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: comp1
    # CRMVersion: 5.0.9690.1992
    [2014-02-10 09:45:53.145] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookItemFinder::HrInitialize File: c:\bt\32691\src\application\outlook\addin\outlookitemfinder.cpp Line: 134
    >OutlookItemFinder successfully initialized
    [2014-02-10 09:45:53.145] Process:OUTLOOK |Thread:6580 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 19
    [2014-02-10 09:45:53.145] Process:OUTLOOK |Thread:6580 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 23
    [2014-02-10 09:45:53.145] Process:OUTLOOK |Thread:6580 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CMAPIEventsListener::Starting handling thread. Function: CMAPIEventsListener::RunCallbackInternal File: c:\bt\32691\src\application\outlook\addin\mapieventslistener.cpp Line: 586
    [2014-02-10 09:45:53.145] Process:OUTLOOK |Thread:6580 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 50
    [2014-02-10 09:45:53.145] Process:OUTLOOK |Thread:6272 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 19
    [2014-02-10 09:45:53.145] Process:OUTLOOK |Thread:6580 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 57
    [2014-02-10 09:45:53.145] Process:OUTLOOK |Thread:6272 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 23
    [2014-02-10 09:45:53.145] Process:OUTLOOK |Thread:6272 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailTagger::Starting tagging thread. Function: CEmailTagger::RunCallbackInternal File: c:\bt\32691\src\application\outlook\addin\emailtagger.cpp Line: 178
    [2014-02-10 09:45:53.145] Process:OUTLOOK |Thread:6272 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 50
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 19
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:6272 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 57
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 23
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailBackgroundSend::Starting email background send thread. Function: CEmailBackgroundSend::RunCallbackInternal File: c:\bt\32691\src\application\outlook\addin\emailbackgroundsend.cpp Line: 136
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:2752 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 19
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 50
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:2752 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 23
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:4320 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 57
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:2752 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | CEmailBackgroundReceive::Starting email background receive thread. Function: CEmailBackgroundReceive::RunCallbackInternal File: c:\bt\32691\src\application\outlook\addin\emailbackgroundreceive.cpp Line: 206
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:2752 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 50
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:7048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 19
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:2752 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 57
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:7048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized COM. Function: CComAutoInitializer::CComAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 23
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:7048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 50
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:7048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initialized MAPI. Function: CMapiAutoInitializer::CMapiAutoInitializer File: c:\bt\32691\src\application\outlook\addin\ComSupport.h Line: 57
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:7048 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | COutlookSyncManager::Starting background sync thread. Function: COutlookSyncManager::BackgroundSyncInternal File: c:\bt\32691\src\application\outlook\addin\outlooksyncmanager.cpp Line: 940
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key ShowNotPrimaryClientMessage failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:53.161] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key DelegateMailboxEnabled failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:53.192] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Starting UI Initilization. Function: CAddin::HrInitializeUI File: c:\bt\32691\src\application\outlook\addin\outlookui.cpp Line: 53
    [2014-02-10 09:45:53.208] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\32691\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2014-02-10 09:45:53.208] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.208] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.239] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.239] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.239] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.239] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.239] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.239] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.239] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.239] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.239] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.255] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.255] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.255] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.255] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.255] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.348] Process:OUTLOOK |Thread:5152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\32691\src\application\outlook\addin\mapieventslistener.cpp Line: 486
    [2014-02-10 09:45:53.348] Process:OUTLOOK |Thread:5152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\32691\src\application\outlook\addin\mapieventslistener.cpp Line: 486
    [2014-02-10 09:45:53.348] Process:OUTLOOK |Thread:5152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\32691\src\application\outlook\addin\mapieventslistener.cpp Line: 486
    [2014-02-10 09:45:53.348] Process:OUTLOOK |Thread:5152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\32691\src\application\outlook\addin\mapieventslistener.cpp Line: 486
    [2014-02-10 09:45:53.348] Process:OUTLOOK |Thread:5152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\32691\src\application\outlook\addin\mapieventslistener.cpp Line: 486
    [2014-02-10 09:45:53.348] Process:OUTLOOK |Thread:5152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\32691\src\application\outlook\addin\mapieventslistener.cpp Line: 486
    [2014-02-10 09:45:53.348] Process:OUTLOOK |Thread:5152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\32691\src\application\outlook\addin\mapieventslistener.cpp Line: 486
    [2014-02-10 09:45:53.348] Process:OUTLOOK |Thread:5152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\32691\src\application\outlook\addin\mapieventslistener.cpp Line: 486
    [2014-02-10 09:45:53.348] Process:OUTLOOK |Thread:5152 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Ignoring MAPI notification since addin is not initialized. Function: CMAPIEventsListener::OnStoreNotify File: c:\bt\32691\src\application\outlook\addin\mapieventslistener.cpp Line: 486
    [2014-02-10 09:45:53.551] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | StateManagerSpy: 'Enable' State execution SUCCEED.OrganizationName='SafetyMedia', OrganizationId='{7091CBBE-9D72-E111-9C94-00155D033C51}' Function: CStateEngine::Execute File: c:\bt\32691\src\application\outlook\addin\stateengine.cpp Line: 83
    [2014-02-10 09:45:53.551] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Value of bInitialized 1 Function: CAddinStateManager::HrClientInitMutex File: c:\bt\32691\src\application\outlook\addin\addinstatemanager.cpp Line: 448
    [2014-02-10 09:45:53.551] Process:OUTLOOK |Thread:7148 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Creating Client Init Mutex Function: CAddinStateManager::HrClientInitMutex File: c:\bt\32691\src\application\outlook\addin\addinstatemanager.cpp Line: 452
    [2014-02-10 09:45:53.551] Process:OUTLOOK |Thread:3540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key 0B1A001A-9351-43d0-A6C0-44A8D711E020 failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:53.551] Process:OUTLOOK |Thread:3540 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Reading registry key StateManagerPollInterval failed Function: FReadDWORDRegKeyValue File: c:\bt\32691\src\application\outlook\addin\..\Common\utility.h Line: 220
    [2014-02-10 09:45:53.582] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.582] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.582] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.582] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.582] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.582] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.582] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.598] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.598] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.598] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.598] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.598] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.598] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.598] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.598] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.598] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.785] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\32691\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2014-02-10 09:45:53.785] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.785] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.785] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.785] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.785] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.785] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Case Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Actions.Menu.AddConnection.Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ViewInCrm Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.TabSearch Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.801] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | IRibbonUI::InvalidateRibbonControl('(null)') Function: RibbonManager::InvalidateRibbonControl File: c:\bt\32691\src\application\outlook\addin\ribbonmanager.cpp Line: 61
    [2014-02-10 09:45:53.816] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.816] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_promote_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.816] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.816] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for btn_setregarding_Mail Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.816] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Opportunity Function: CCmdButtonHandlerFactory::CreateButtonHandler File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 1442
    [2014-02-10 09:45:53.816] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 242
    [2014-02-10 09:45:53.816] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Info | Initializing button handler for Mscrm.Explorer.Mail.ConvertTo.Lead Function:
    [2014-02-10 09:46:56.480] Process:OUTLOOK |Thread:6184 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Form.email.OutlookTab.Actions.InsertSalesLiterature']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\32691\src\application\outlook\addin\cmdbarevthandler.cpp Line: 24

    Monday, February 10, 2014 10:15 AM
  • Try installing outlook 64 bit. It might solve the problem.

    If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful" Thank you, DT

    Monday, February 10, 2014 10:28 AM
  • It looks like you said that the problem followed the user to another machine and this is the only user with the problem.  If that is correct, then the issue is with one or more of the email activities.

    I also see in the stack trace that there are other Outlook add-ins.  Try disabling all other Outlook add-ins except for the CRM add-in and see if the issue continues to happen.  This may be an issue with other add-ins not playing nice with the CRM add-in which is something I have seen the past.

    Also, can you tell us exactly the user is doing when this happens?  I'm seeing that the user is converting activities to different record types.  Is this where the crash is happening?  Or is the user doing something else.  Like does this happen when the user opens the first activity, when they have opened several activities, when the user attempts to convert the activity to a case, etc.  Does it crash when you force a sync with CRM, etc.  Additional info would help here.


    Jason Peterson

    Monday, February 10, 2014 11:09 AM
  • Thank You DT the issue was still there if I tried on a 64 bit version, I then tried what Jason suggested and disabled the add-ins bar crm and restarted outlook and the issue still occurred. Basically the user opens outlook goes to crm and then click on activities in the left hand pane.  The activities loads so you can see the activities and then crashes outlook.
    Monday, February 10, 2014 1:14 PM
  • move all activities to a test user.  access the activities page in CRM and it still crashes.  The event is different now.

    Log Name:      Application

    Source:        Application Error

    Date:          10/02/2014 13:26:58

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      comp1

    Description:

    Faulting application name: OUTLOOK.EXE, version: 14.0.7113.5000, time stamp: 0x527d636c

    Faulting module name: Microsoft.Interop.Mapi.Impl.ni.dll, version: 5.0.9690.1992, time stamp: 0x4f144217

    Exception code: 0xc0000005

    Fault offset: 0x0009bd33

    Faulting process id: 0x1360

    Faulting application start time: 0x01cf2663b5024ea6

    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

    Faulting module path: C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Interop.M#\056dc1ce09a1238a6758958d1767bc70\Microsoft.Interop.Mapi.Impl.ni.dll

    Report Id: 0385b3a6-9257-11e3-ab21-005056c00008

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2014-02-10T13:26:58.000000000Z" />

        <EventRecordID>125681</EventRecordID>

        <Channel>Application</Channel>

        <Computer>comp1</Computer>

        <Security />

      </System>

      <EventData>

        <Data>OUTLOOK.EXE</Data>

       <Data>14.0.7113.5000</Data>

        <Data>527d636c</Data>

        <Data>Microsoft.Interop.Mapi.Impl.ni.dll</Data>

        <Data>5.0.9690.1992</Data>

        <Data>4f144217</Data>

        <Data>c0000005</Data>

        <Data>0009bd33</Data>

        <Data>1360</Data>

        <Data>01cf2663b5024ea6</Data>

        <Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data>

        <Data>C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Interop.M#\056dc1ce09a1238a6758958d1767bc70\Microsoft.Interop.Mapi.Impl.ni.dll</Data>

        <Data>0385b3a6-9257-11e3-ab21-005056c00008</Data>

      </EventData>

    </Event>

    Monday, February 10, 2014 1:36 PM
  • check this http://support.microsoft.com/kb/2291280

    As Jason suggested, try disabling the other add-ins and test.


    If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'

    Monday, February 10, 2014 3:06 PM
  • Is Outlook loading additional folders or PST files?  We had issues with it crashing when a user had multiple PST files that opened each time he opened Outlook.  When he closed those files, it stopped crashing.

    Wednesday, February 12, 2014 8:45 PM