Did your sister's boyfriend install it on another computer using your retail key to activate?
If so, the subscription has been created with that LiveID and you must use that LiveID and password for subsequent activations as the key can only be used once.
If it is installed and activated on another PC, on the first PC, open OneCare and click Help and then About to see the Subscription ID. That is the LiveID to sign in with.
If you have the LiveID, but need the password reset - http://account.live.com
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Alternatively, sign in at http://billing.microsoft.com/ with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
