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Product Key Issues RRS feed

  • Question

  • I have Vista Ultimate installed on my PC.  It is a homebuilt pc that originally had Vista Business installed on it, then I upgraded to Ultimate.  I am trying to reformat my pc and re-install Ultimate, but it says my key is not valid for this process.  I am trying to use a Vista RTM disc.  Below is the information from WGA. TIA

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-MX42K-DPF78-QBJT3
    Windows Product Key Hash: +g4+4L4pp8pAiOa/7QiKLLuiyao=
    Windows Product ID: 89580-305-9246885-71078
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {CC8D6005-B78E-4431-B28E-D857023CD328}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-320-80004005_672A8F41-349-80004005_672A8F41-244-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CC8D6005-B78E-4431-B28E-D857023CD328}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QBJT3</PKey><PID>89580-305-9246885-71078</PID><PIDType>5</PIDType><SID>S-1-5-21-2948440899-1259142281-999573693</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7388</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.6</Version><SMBIOSVersion major="2" minor="5"/><Date>20080423000000.000000+000</Date></BIOS><HWID>D1D23907018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7AC761062F926AC</Val><Hash>nr1x0TA1uPdl6tPRkBV1ARj1Fsc=</Hash><Pid>81599-854-6197221-65707</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-305-924688-01-1033-6000.0000-1812007
    Installation ID: 011816943583741280749543377404923746733451135213377795
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: QBJT3
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GFsUSz+Fg76R5CmuJHGWPox8vSCdNt3SlSsVibp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            042308        APIC0834
      FACP            042308        FACP0834
      MCFG            042308        OEMMCFG
      OEMB            042308        OEMB0834
      EPTH            042308        OEMHPET



    Friday, November 7, 2008 9:14 PM

Answers

  • Roary,

    The problem which you are actually experiencing is Activation vs validation. Activation falls outside the WGA support scope. Please contact customer support. You will find the information located here:   http://support.microsoft.com/ph/11732#tab0 .  Next please explain what the actual steps you are performing as you try to install the Vista upgrade. It appears you have formatted your hard drive and were attempting to install the Vista upgrade? They will be able to assist with the upgrade path for you :-).


    Take care Roary,

    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 7, 2008 11:07 PM
    Friday, November 7, 2008 11:05 PM

All replies

  • I also just tried to install by booting from the CD and received the following message: "To use the Product Key you entered, start the installation from your existing version of windows."

    Thanks for any and all help!
    Friday, November 7, 2008 10:13 PM
  • Roary,

    The problem which you are actually experiencing is Activation vs validation. Activation falls outside the WGA support scope. Please contact customer support. You will find the information located here:   http://support.microsoft.com/ph/11732#tab0 .  Next please explain what the actual steps you are performing as you try to install the Vista upgrade. It appears you have formatted your hard drive and were attempting to install the Vista upgrade? They will be able to assist with the upgrade path for you :-).


    Take care Roary,

    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 7, 2008 11:07 PM
    Friday, November 7, 2008 11:05 PM