I have Vista Ultimate installed on my PC. It is a homebuilt pc that originally had Vista Business installed on it, then I upgraded to Ultimate. I am trying to reformat my pc and re-install Ultimate, but it says my key is not valid for this process. I am trying to use a Vista RTM disc. Below is the information from WGA. TIA
Diagnostic Report (1.7.0110.1): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Online Validation Code: 0x0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-MX42K-DPF78-QBJT3 Windows Product Key Hash: +g4+4L4pp8pAiOa/7QiKLLuiyao= Windows Product ID: 89580-305-9246885-71078 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.0.6001.2.00010100.1.0.001 ID: {CC8D6005-B78E-4431-B28E-D857023CD328}(1) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Ultimate Architecture: 0x00000000 Build lab: 6001.vistasp1_gdr.080917-1612 TTS Error: Validation Diagnostic: Resolution Status: N/A
OGA Data--> Office Status: 101 Not Activated Microsoft Office Enterprise 2007 - 101 Not Activated OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-320-80004005_672A8F41-349-80004005_672A8F41-244-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e
Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed
The problem which you are actually experiencing is Activation vs validation. Activation falls outside the WGA support scope. Please contact customer support. You will find the information located here: http://support.microsoft.com/ph/11732#tab0 . Next please explain what the actual steps you are performing as you try to install the Vista upgrade. It appears you have formatted your hard drive and were attempting to install the Vista upgrade? They will be able to assist with the upgrade path for you :-).
Take care Roary,
Stephen Holm, MS WGA Forum Manager
Stephen Holm
Marked as answer byStephen HolmFriday, November 7, 2008 11:07 PM
I also just tried to install by booting from the CD and received the following message: "To use the Product Key you entered, start the installation from your existing version of windows."
The problem which you are actually experiencing is Activation vs validation. Activation falls outside the WGA support scope. Please contact customer support. You will find the information located here: http://support.microsoft.com/ph/11732#tab0 . Next please explain what the actual steps you are performing as you try to install the Vista upgrade. It appears you have formatted your hard drive and were attempting to install the Vista upgrade? They will be able to assist with the upgrade path for you :-).
Take care Roary,
Stephen Holm, MS WGA Forum Manager
Stephen Holm
Marked as answer byStephen HolmFriday, November 7, 2008 11:07 PM