Hello home pc,
Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. I have extracted a portion of your diagnostic results to review with you:
Office Status: 114 Blocked VLK 2.
We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder. As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
Also please review the Validation Advisor for further guidance at:
https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx
First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and/or the Office Suite and let them know it is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.
Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx who have become victims. Reporting piracy will assist in stopping unscrupulous business practices. Microsoft legal will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:
http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit
Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
Thank you,
Matt Prall, MS
OGA Forum Manager
