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Outlook synchronization from Citrix RRS feed

  • Question

  • Hi All,

    I have a question about CRM Outlook Client synchronization from Citrix.

    It works perfectly from any local session but as soon as a user synchronizes his Outlook client from his Citrix session , his activities are synchronized several times and the due date is lost .

    Here are the different steps to reproduce the issue:

    • Create some activities in CRM
    • Synchronize Outlook from your Citrix session (in Outlook: "CRM>Synchronize with CRM")
    • Once your activities are synchronized, depending on their due date/time, some tasks are created with their reminders.

    Until this step everything is fine and from a Local Session if I synchronize again, nothing happens.
    On the other hand, from a Citrix session, if I synchronize once again, my tasks' due date/time are set to 00:00!

    I though it was just an Outlook issue but actually the DB records are updated as well and my CRM activities' due date/time are updated.

    Any idea?

    Thanks in advance.
    Tuesday, May 19, 2009 4:53 PM