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Windows XP Genuine Advantage Validation Tool--unable to install and update Windows RRS feed

  • Question

  • I have Windows XP Professional which has been working great for more than two years.  Recently I was not able to open the "add/remove programs" in the "set program access and defaults."  I ran the repair disk which came with my computer and successfully fixed that problem.  However, I have a new problem. My browser reverted to the original browser and I cannot install updates.

     

    I seem to be caught in a loop where I get a message that a critical component must be installed first (before the site can check on what updates are available that I might need). I respond to this and keep getting a message that the Windows XP Genuine Advantage Validation Tool cannot be installed and to check my update history. When I check my update history I see no reference to the Windows XP Genuine Advantage Validation Tool, so I have no idea why it cannot be installed

     

    Here is a copy of my diagnostics report:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {61DD59B7-578E-471C-9CC0-C35CF242D7B2}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1_E2AD56EA-337-8009_E2AD56EA-338-2f0d_16E0B333-80-80004005_B4D0AA8B-911-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{61DD59B7-578E-471C-9CC0-C35CF242D7B2}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3676162804-1821110768-2585664092</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv1000 (EC134UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.08    </Version><SMBIOSVersion major="2" minor="31"/><Date>20050708000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>76FD3A07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>787E2B6FE53E5F3</Val><Hash>hrAbp7q/BKRL+vzey9jFwazzg24=</Hash><Pid>70145-761-5786745-57565</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Can you assist me in resolving this problem?

     

    Thanks,

    DRH-California

    Saturday, February 2, 2008 5:47 PM

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