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lost product key RRS feed

  • Question

  • a bought a genuine windows xp pro when i was working in abroad..i send it to my brother in philippines.but my bro. lost the product key.i stiil have the cd but i cant install it to my new pc..because there was no product key.could i possibly get the key through your help?its name is microsoft windows professional..includes service pack2  version 2002......2004 microsoft corporation. its ID is X12-15507. i cannot afford to buy another genuine because its so expensive here in the philippines.......hope you understand me.......hope for your help....thanks
    Friday, November 6, 2009 2:32 PM

Answers

  • Sorry, but Microsoft cannot replace a product key if your's is lost or missing.  They can only replace installation media.
    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, November 12, 2009 6:18 PM
    Friday, November 6, 2009 5:03 PM
    Moderator

All replies

  • Sorry, but Microsoft cannot replace a product key if your's is lost or missing.  They can only replace installation media.
    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, November 12, 2009 6:18 PM
    Friday, November 6, 2009 5:03 PM
    Moderator
  • Sorry, but Microsoft cannot replace a product key if your's is lost or missing.  They can only replace installation media.
    Carey Frisch


    He could always call Microsoft Customer Service: 1-800-936-5700

    It worked for me for a cost of $10 USD.

    Monday, March 29, 2010 4:50 PM
  • Actually, you can pay for installation media by calling Microsoft Support. They will send you installation media that INCLUDES a product key.
    Monday, March 29, 2010 7:21 PM