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  • Question

  •  WGA Validation Problems

    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3BPVW-TFB22-V8HXQ
    Windows Product Key Hash: te42yePet5hWXpNPbW5xX84ULQQ=
    Windows Product ID: 55274-645-7918334-23454
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    ID: {6CDC5C14-FF57-49B8-801E-300B3FD1AB30}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-459-80041014_025D1FF3-262-80041014_025D1FF3-170-80041014_025D1FF3-171-1_025D1FF3-179-2
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-459-80041014_025D1FF3-262-80041014_025D1FF3-170-80041014_025D1FF3-171-1_025D1FF3-179-2

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6CDC5C14-FF57-49B8-801E-300B3FD1AB30}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V8HXQ</PKey><PID>55274-645-7918334-23454</PID><PIDType>1</PIDType><SID>S-1-5-21-1390067357-1788223648-725345543</SID><SYSTEM/><BIOS/><HWID>13AF33CF0184C05B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Egypt Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57329</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    • Split by RickImAPC Friday, September 12, 2008 3:13 PM New Post
    Friday, September 12, 2008 11:45 AM


  • dr.salma,

    1. Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. The diagnostic results help our team in determining the root cause of your issue. The Windows XP Pro product key installed on this computer was not assigned by Microsoft. The product key is counterfeit and was most likely generated by a product key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.     

    There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update or even a template used with Microsoft Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro before any further complications occur from being non-genuine. As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:


    Also please review the Validation Advisor for further guidance. The Validation Advisor can be found here:


    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the Microsoft Genuine Advantage Diagnostic Tool report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:


    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    2. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

    Right now, your computer has a Volume License (VL) edition of Microsoft Office Professional Edition 2003 identified. The installation was done with a now-blocked Volume License Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Microsoft Office Professional Edition 2003 using that key than authorized.

    As a rule, VL editions of Microsoft Office Professional Edition 2003 should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Microsoft Office Professional Edition 2003 is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    There are three ways operating systems are installed on systems which you as the customer purchase.

    Here is a quiz which provides pre-installation information for customers who purchased a PC with pre-installed software. See the following link:


    Here is a link which will provide questions surrounding retail circumstances. Please read and answer them. You will be given an answer as to the validity of the retail version of software you purchased.  See the following link:


    Please read and answer the questions surrounding Volume Licensing. You will be given an answer about the validity of the Volume Licensing version of software recently purchased at the following link. 


    If this comes as a total surprise to you, please go back to where you purchased the installed Microsoft Office Professional Edition 2003 and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally Next, uninstall the non-genuine installation of Microsoft Office Professional Edition 2003 because there could be viruses pre-built into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine, please refer to the following steps to confirm either genuine or non-genuine status: 

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

    2) Refer to this site for information concerning VLK’s. See the link below:


    3) If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:


    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:


    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.


    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:


    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit the following link click on Validate Windows. When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit. Here is the link:


    I hope all of this information helps. Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 

    Rick, MS

    • Marked as answer by RickImAPC Friday, September 12, 2008 3:17 PM
    Friday, September 12, 2008 3:17 PM