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error 0xc004e002 RRS feed

  • Question

  • Everytime I login, blank screen appear with box saying error 0xc004e002, all blank apart from this, can not get desktop or tool bar. can access internet through help box managed to find diagonistic which said invailid lincense, however know this is geuniue product. this all occured after updating computer and restarting like beind recommended too. How do i solve this! Help needed urgently!

    Thanks
    Monday, December 15, 2008 1:21 AM

Answers

  • Hello Grr,


    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key. 

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.



    Thank you,



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 15, 2008 6:57 PM
    • Unmarked as answer by Stephen Holm Monday, December 15, 2008 6:57 PM
    • Marked as answer by Stephen Holm Friday, December 19, 2008 10:02 PM
    Monday, December 15, 2008 6:56 PM