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Installation CRM 2011 Outlook Client fails on Windows 8.1 client RRS feed

  • Question

  • Hi all,

    I can not install the client on my PC when I install form the famous Yellow ribbon Button ''Get CRM for Outlook'  in CRM

    PS: I get simmilar error with 2013 client

    In log I get:

    3:37:27|   Info| Clean up the BITS downloader.

    13:37:27|   Info| Uninitializing COM.
    13:37:27|   Info| Uninitialized COM.
    13:37:27|   Info| Querying current AutomaticUpdatesNotificationLevel
    13:37:27|   Info| Pausing Automatic Updates
    13:37:27|   Info| Automatic Updates paused
    13:37:27|   Info| Error occured when checking signature of "C:\Users\ALEXAN~2\AppData\Local\Temp\MSCRM_{C5617D8D-0181-48C3-8516-88665D910306}\dotNetFx40_Full_x86_x64.exe":  File is not signed.
    13:37:27|Warning| Installation package C:\Users\ALEXAN~2\AppData\Local\Temp\MSCRM_{C5617D8D-0181-48C3-8516-88665D910306}\dotNetFx40_Full_x86_x64.exe failed validation check(s).
    13:37:27|   Info| Resuming automatic updates
    13:37:27|   Info| Uninitializing COM.
    13:37:27|   Info| Uninitialized COM.
    13:37:27|   Info| Uninitializing COM.
    13:37:27|   Info| Uninitialized COM.
    13:37:27|   Info| === Setup bootstrap logging started 4-4-2014 13:37:27 ===
    13:37:27|   Info| Bootstrap version: 5.0.9690.2730.
    13:37:27|   Info| User: AlexsisR.
    13:37:27|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

    Friday, April 4, 2014 11:47 AM

Answers

  • Fixed it by creating a new local 8.1 profile on my Windows 8.1 laptop and installing the client there without any issues.
    Saturday, May 3, 2014 5:17 AM

All replies

  • nobody?

    I could install dotnet redistributive but now it hangs on Windows Live ID Sign-in Assistant


    08:42:54|   Info| Prereq component installer will use downloaded installer for wllogin_64.msi.
    08:42:54|   Info| Installer path for Windows Live ID Sign-in Assistant set to C:\Users\ALEXAN~2\AppData\Local\Temp\MSCRM_{C5617D8D-0181-48C3-8516-88665D910306}\wllogin_64.msi
    08:42:54|   Info| CIsMSOIDCRL64Installed=0
    08:42:54|   Info| Prereq component installer will use downloaded installer for msoidcli*_64bit.msi.
    08:42:54|   Info| Installer path for Microsoft Online Services Sign-in Assistant set to C:\Users\ALEXAN~2\AppData\Local\Temp\MSCRM_{C5617D8D-0181-48C3-8516-88665D910306}\msoidcli_1033_64bit.msi
    08:42:55|   Info| Patchfile target Product code: {0C524D20-1409-0060-8A9E-0C4C490E4E54}
    08:42:55|   Info| Patchfile target version: 6.0.0000.0302
    08:42:55|   Info| Patchfile target language: 1033
    08:42:55|   Info| Patchfile target upgrade code: {B9D53805-50DD-4898-8B87-1B2891471F5A}
    08:42:55|   Info| Patchfile passed validation checks.
    08:42:55|   Info| MSP file C:\Users\AlexanderR\Downloads\CRM 2013 Outlook Client\Update\Client_KB2888948_amd64_1033.msp will be installed
    08:42:55|   Info| GetSIDOfLoggedOnUser: Starting
    08:42:55|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    08:42:55|   Info| GetSIDOfLoggedOnUser: return code = 1314
    08:42:55|   Info| Using the following Language Pack msi - C:\Users\AlexanderR\Downloads\CRM 2013 Outlook Client\MUISetup_1033_amd64.msi
    08:42:55|   Info| Initializing COM.
    08:42:55|   Info| Initialized COM.
    08:42:55|   Info| Querying current AutomaticUpdatesNotificationLevel
    08:42:55|   Info| Pausing Automatic Updates
    08:42:55|   Info| Automatic Updates paused
    08:42:55|   Info| Installing Microsoft SQL Server Compact 4.0 Service Pack 1
    08:42:55|   Info| Log file: C:\Users\AlexanderR\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log
    08:42:55|   Info| Launching external process:
    08:42:55|   Info|      CmdLine:  <"C:\Users\ALEXAN~2\AppData\Local\Temp\MSCRM_{C5617D8D-0181-48C3-8516-88665D910306}\SSCERuntime_x64-1033.exe" /i /q /LV* "C:\Users\AlexanderR\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log" /qn REBOOT=ReallySuppress>
    08:42:55|   Info|   WorkingDir: <C:\Users\ALEXAN~2\AppData\Local\Temp\MSCRM_{C5617D8D-0181-48C3-8516-88665D910306}>
    08:43:01|   Info| Installation of Microsoft SQL Server Compact 4.0 Service Pack 1 has completed. Exit code: 0. Result: Version installed: 4.0.8876.1
    08:43:01|   Info| Error occured when checking signature of "C:\Users\ALEXAN~2\AppData\Local\Temp\MSCRM_{C5617D8D-0181-48C3-8516-88665D910306}\wllogin_64.msi":  File is not signed.
    08:43:01|Warning| Installation package C:\Users\ALEXAN~2\AppData\Local\Temp\MSCRM_{C5617D8D-0181-48C3-8516-88665D910306}\wllogin_64.msi failed validation check(s).
    08:43:01|   Info| Resuming automatic updates
    08:43:01|   Info| Uninitializing COM.
    08:43:01|   Info| Uninitialized COM.
    08:43:01|   Info| Uninitializing COM.
    08:43:01|   Info| Uninitialized COM.
    08:43:01|   Info| === Setup bootstrap logging started 29-4-2014 08:43:01 ===
    08:43:01|   Info| Bootstrap version: 6.0.0.302.
    08:43:01|   Info| User: AlexanderR.
    08:43:01|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

    Tuesday, April 29, 2014 7:58 AM
  • Fixed it by creating a new local 8.1 profile on my Windows 8.1 laptop and installing the client there without any issues.
    Saturday, May 3, 2014 5:17 AM