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Trying to enter my genuine licence key! RRS feed

  • Question

  • I just put together a new computer (I bought parts and put the computer together). I borrowed the Windows XP CD from a friend but was never prompted to enter a licence key.

     

    When I go to validate my Windows XP with my valid licence key, it says that there is an invalid licence key on my machine but I never entered anything!

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-YKQRB-B2XDB-TVQHF
    Windows Product Key Hash: PWkc79riXxdWVLZuW7xE9ZkVr3U=
    Windows Product ID: 55274-643-0255333-23731
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: fd563b77-91de-48fa-95df-75e5329e5ba9
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>fd563b77-91de-48fa-95df-75e5329e5ba9</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TVQHF</PKey><PID>55274-643-0255333-23731</PID><PIDType>1</PIDType><SID>S-1-5-21-329068152-1202660629-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070303******.******+***</Date></BIOS><HWID>D8043CF701848078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57959</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, June 23, 2007 9:43 AM

Answers

  • Super Goku,

     

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    Next, look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Saturday, June 23, 2007 8:44 PM
  • I have a valid licence key and I cannot modify the key. What should i do?

     

    I never entered a licence key, i simply ran the CD...is that normal?

    Sunday, June 24, 2007 2:13 AM
  • Super Goku,

     

    Please describe your Certificate of Authenticity:

    Next, look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, June 24, 2007 8:22 PM
  • I have borrowed the installation CD from a friend but I have my own valid license key.

     

    However, when I installed the CD, I was never prompted to enter a licence key but one was entered during installation by itself? Now, I would simply like to modify the licence key to enter my valid one. How do i do that?

    Monday, June 25, 2007 1:37 AM
  • Windows Product Key Update Tool Instructions: http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx
    Monday, June 25, 2007 3:18 AM
    Moderator
  • I cannot even finish the installation of Windows XP.
    Monday, June 25, 2007 2:25 PM
  • Goku,

     

    Do you have a Windows XP disk which came with the software key you currently have? 

     

    Stephen Holm, MS
    WGA Forum Manager

    Monday, June 25, 2007 6:48 PM
  • Unfortunately I dont. The following is the error message that I get:

     

    SXS.DLL: Syntax error in manifest or policy file "D:\I386\asms\52\Policy\MSFT\Windows\Networking\RTCDLL\RTCDLL.MAN on line 0

    Manifest parse Error

    Invalid at the top level of the document


    The CD was downloaded through the MSDN web-site on 2 occasions only to find the same error. I have a valid licence key but I cannot even get to that part of the installation process.

    Please help.

    Monday, June 25, 2007 10:42 PM
  • Goku:

     

    We cannot support the method of installation you're attempting to do, what policy line are you trying to modify in the registry? Why are you attempting this?

     

    I would highly recommend to uninstall (i.e. format) the current installation of WIndows XP you're currently using (as its nonGenuine and should NOT be used as a base for installation) and purchasing a certified replacement Microsoft Windows XP CD via this link here (http://support.microsoft.com/default.aspx/kb/326246).

     

    The WIndows Product Key Update Tool is only designed to be used in certain scenarios for specific product keys.

     

    -phil

    Monday, June 25, 2007 11:41 PM
  • Phil, I think you misunderstood my problem.

     

    I have a copy of Windows XP that I have borrowed from a friend. However, I intend to put my own valid licence key as I have lost my physical Windows XP CD. Now, when I start the installation of the Windows XP CD, before it is even finished, I get the following error:

     

    SXS.DLL: Syntax error in manifest or policy file "D:\I386\asms\52\Policy\MSFT\Windows\Networking\RTCDLL\RTCDLL.MAN on line 0

    Manifest parse Error

    Invalid at the top level of the document


    Tuesday, June 26, 2007 1:50 PM
  • Super Goku,

     

    Please describe your Certificate of Authenticity that corresponds to the Product Key you have:

    Next, look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 26, 2007 2:34 PM
  • I bought a new Windows CD and the installation was smooth.

     

    Thanks for your help

    Wednesday, June 27, 2007 1:05 AM
  • Super Goku,

     

    I am glad you are up and running. Please come back if you have any WGA questions we may be able to help you with.

     

     

    Stephen Holm, MS

    Thursday, June 28, 2007 1:12 AM

All replies

  • Super Goku,

     

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    Next, look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Saturday, June 23, 2007 8:44 PM
  • I have a valid licence key and I cannot modify the key. What should i do?

     

    I never entered a licence key, i simply ran the CD...is that normal?

    Sunday, June 24, 2007 2:13 AM
  • Super Goku,

     

    Please describe your Certificate of Authenticity:

    Next, look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, June 24, 2007 8:22 PM
  • I have borrowed the installation CD from a friend but I have my own valid license key.

     

    However, when I installed the CD, I was never prompted to enter a licence key but one was entered during installation by itself? Now, I would simply like to modify the licence key to enter my valid one. How do i do that?

    Monday, June 25, 2007 1:37 AM
  • Windows Product Key Update Tool Instructions: http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx
    Monday, June 25, 2007 3:18 AM
    Moderator
  • I cannot even finish the installation of Windows XP.
    Monday, June 25, 2007 2:25 PM
  • Goku,

     

    Do you have a Windows XP disk which came with the software key you currently have? 

     

    Stephen Holm, MS
    WGA Forum Manager

    Monday, June 25, 2007 6:48 PM
  • Unfortunately I dont. The following is the error message that I get:

     

    SXS.DLL: Syntax error in manifest or policy file "D:\I386\asms\52\Policy\MSFT\Windows\Networking\RTCDLL\RTCDLL.MAN on line 0

    Manifest parse Error

    Invalid at the top level of the document


    The CD was downloaded through the MSDN web-site on 2 occasions only to find the same error. I have a valid licence key but I cannot even get to that part of the installation process.

    Please help.

    Monday, June 25, 2007 10:42 PM
  • Goku:

     

    We cannot support the method of installation you're attempting to do, what policy line are you trying to modify in the registry? Why are you attempting this?

     

    I would highly recommend to uninstall (i.e. format) the current installation of WIndows XP you're currently using (as its nonGenuine and should NOT be used as a base for installation) and purchasing a certified replacement Microsoft Windows XP CD via this link here (http://support.microsoft.com/default.aspx/kb/326246).

     

    The WIndows Product Key Update Tool is only designed to be used in certain scenarios for specific product keys.

     

    -phil

    Monday, June 25, 2007 11:41 PM
  • Phil, I think you misunderstood my problem.

     

    I have a copy of Windows XP that I have borrowed from a friend. However, I intend to put my own valid licence key as I have lost my physical Windows XP CD. Now, when I start the installation of the Windows XP CD, before it is even finished, I get the following error:

     

    SXS.DLL: Syntax error in manifest or policy file "D:\I386\asms\52\Policy\MSFT\Windows\Networking\RTCDLL\RTCDLL.MAN on line 0

    Manifest parse Error

    Invalid at the top level of the document


    Tuesday, June 26, 2007 1:50 PM
  • Super Goku,

     

    Please describe your Certificate of Authenticity that corresponds to the Product Key you have:

    Next, look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 26, 2007 2:34 PM
  • I bought a new Windows CD and the installation was smooth.

     

    Thanks for your help

    Wednesday, June 27, 2007 1:05 AM
  • Super Goku,

     

    I am glad you are up and running. Please come back if you have any WGA questions we may be able to help you with.

     

     

    Stephen Holm, MS

    Thursday, June 28, 2007 1:12 AM