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crm creating duplicate reocrds

Question
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When a record is created, sometimes it gets populated correctly and sometimes it creates a duplicate record.
I really cannot find out why is it happening or which workflow is causing it..How to find which workflow is causing a duplicate record creation?
Any suggestions please?
Thanks for any help.
Monday, August 25, 2014 5:45 PM
Answers
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Yes , the only difference there is no pop-up screen that shows the matched records.
you can check this url
http://www.microsoft.com/en-us/dynamics/crm-customer-center/set-up-duplicate-detection-rules-to-keep-your-data-clean.aspx
Polat Aydın Crm Software Developer
- Edited by Polat Aydın[MCP] Monday, August 25, 2014 8:03 PM
- Marked as answer by ReignFan Tuesday, August 26, 2014 12:32 PM
Monday, August 25, 2014 8:03 PM -
Hi,
This looks like a know issue fixed in CRM 2013 UR3. Please see the following link
http://support.microsoft.com/kb/2930480
Duplicate records are created if Save or Save and Close is pressed multiple times
Regards,
Jitehsh
- Marked as answer by ReignFan Tuesday, August 26, 2014 12:32 PM
Tuesday, August 26, 2014 2:37 AM
All replies
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In crm2011 , crm populated duplicate record but system does not prevent creation. BTW it is not a bug , duplication detection logic works like that. If you want to prevent to create duplicate record , you can write a plugin pre-validate or pre-create message of the entity.
Polat Aydın Crm Software Developer
Monday, August 25, 2014 6:36 PM -
ok..
what about crm 2013? Is it the same behavior?
Thanks
Monday, August 25, 2014 6:49 PM -
Yes , the only difference there is no pop-up screen that shows the matched records.
you can check this url
http://www.microsoft.com/en-us/dynamics/crm-customer-center/set-up-duplicate-detection-rules-to-keep-your-data-clean.aspx
Polat Aydın Crm Software Developer
- Edited by Polat Aydın[MCP] Monday, August 25, 2014 8:03 PM
- Marked as answer by ReignFan Tuesday, August 26, 2014 12:32 PM
Monday, August 25, 2014 8:03 PM -
Hi,
This looks like a know issue fixed in CRM 2013 UR3. Please see the following link
http://support.microsoft.com/kb/2930480
Duplicate records are created if Save or Save and Close is pressed multiple times
Regards,
Jitehsh
- Marked as answer by ReignFan Tuesday, August 26, 2014 12:32 PM
Tuesday, August 26, 2014 2:37 AM -
Hi Jitehsh,
But in my case, there is no particular rythm that I can say it's creating a duplicate record.
Even if I press 'Save' multiple times just to check as per your suggestion, it didn't create a duplicate record.
It is so random, 1 in 50 times I can say!
But may be as you said a UR3 update might fix this as there is no certain conclusion of what is causing it!
Thanks for your replies all..
Tuesday, August 26, 2014 12:52 PM