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crm creating duplicate reocrds RRS feed

  • Question

  • When a record is created, sometimes it gets populated correctly and sometimes it creates a duplicate record.
    I really cannot find out why is it happening or which workflow is causing it..

    How to find which workflow is causing a duplicate record creation?

    Any suggestions please?

    Thanks for any help.

    Monday, August 25, 2014 5:45 PM

Answers

  • Yes , the only difference there is no pop-up screen that shows the matched records.

    you can check this url

    http://www.microsoft.com/en-us/dynamics/crm-customer-center/set-up-duplicate-detection-rules-to-keep-your-data-clean.aspx


    Polat Aydın Crm Software Developer


    Monday, August 25, 2014 8:03 PM
  • Hi,

     This looks like a know issue fixed in CRM 2013 UR3. Please see the following link

    http://support.microsoft.com/kb/2930480

    Duplicate records are created if Save or Save and Close is pressed multiple times

    Regards,

    Jitehsh

    • Marked as answer by ReignFan Tuesday, August 26, 2014 12:32 PM
    Tuesday, August 26, 2014 2:37 AM

All replies

  • In crm2011 , crm populated duplicate record but system does not prevent creation. BTW it is not a bug , duplication detection logic works like that. If you want to prevent to create duplicate record , you can write a plugin pre-validate or pre-create message of the entity.

    Polat Aydın Crm Software Developer

    Monday, August 25, 2014 6:36 PM
  • ok..

    what about crm 2013? Is it the same behavior?

    Thanks

    Monday, August 25, 2014 6:49 PM
  • Yes , the only difference there is no pop-up screen that shows the matched records.

    you can check this url

    http://www.microsoft.com/en-us/dynamics/crm-customer-center/set-up-duplicate-detection-rules-to-keep-your-data-clean.aspx


    Polat Aydın Crm Software Developer


    Monday, August 25, 2014 8:03 PM
  • Hi,

     This looks like a know issue fixed in CRM 2013 UR3. Please see the following link

    http://support.microsoft.com/kb/2930480

    Duplicate records are created if Save or Save and Close is pressed multiple times

    Regards,

    Jitehsh

    • Marked as answer by ReignFan Tuesday, August 26, 2014 12:32 PM
    Tuesday, August 26, 2014 2:37 AM
  • Hi Jitehsh,

    But in my case, there is no particular rythm that I can say it's creating a duplicate record.

    Even if I press 'Save' multiple times just to check as per your suggestion, it didn't create a duplicate record.

    It is so random, 1 in 50 times I can say!

    But may be as you said a UR3 update might fix this as there is no certain conclusion of what is causing it!

     

    Thanks for your replies all..

     

    Tuesday, August 26, 2014 12:52 PM