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Error while upgrading a managed solution RRS feed

  • Question

  • Hi,

    The import of a managed solution (as an upgrade to the existing solution) is failing with this unhelpful error. 

    An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

    This error occurs on the import of relationship that is made between Entitlement entity as a primary one and a custom activity on Regarding field.

    Exported from: Dynamics CRM 2013 On-premise with SP1 Update Rollup 1 (version 6.1.1.132)

    Imported To: Dynamics CRM 2013 Online (version: 6.1.1.1847)

    If there is any way to get the trace files from the Dynamics CRM Online? Or any other way to investigate further?


    [blog] http://technologynotesforyou.wordpress.com [skype] ali.net.pk

    Tuesday, December 9, 2014 3:54 PM

All replies

  • Please note that the same managed solution is upgrading on another on-premise test installation successfully. But it is failing on CRM Online.


    blog: http://technologynotesforyou.wordpress.com | skype: ali.net.pk


    • Edited by Khadim Ali Wednesday, December 10, 2014 8:12 AM
    Wednesday, December 10, 2014 8:11 AM
  • I have figured out something that I think might be the cause of this issue.

    I search the net and came to know that Entitlement entity is shipped with Service Pack 1*. It means that at the time of shipment of our product's earlier version the Entitlement entity was not present in the Dynamics CRM online system and hence we still can't find the relation 'Entitlement_xxx_customactivity' in our online install.

    While we are going to update the solution with the newer version of our product (that was exported with the SP1 Update Rollup 1 installed), this is causing error while importing the same 'Entitlement_xxx_customactivity' (that is expected to be in place).

    If this could be the case, please suggest something to resolve.

    * Ref: http://msdn.microsoft.com/en-us/library/dn689025(v=crm.6).aspx



    blog: http://technologynotesforyou.wordpress.com | skype: ali.net.pk



    • Edited by Khadim Ali Wednesday, December 10, 2014 2:42 PM
    Wednesday, December 10, 2014 2:40 PM