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UK CONTACT SUPPORT RRS feed

  • Question

  • Hi there.  I hope someone can help me as my problem is starting to really get to me. 

    I ordered Windows Live Onecare and just before my renewal date was up I cancelled my subscription.  All was well and was told that it was cancelled so as far as I knew, that was it.  However I checked my bank statement and noticed that a payment was taken for Windows Live Onecare.  So I contacted them and was told it was thier mistake and that I will be refunded.  However that was on the 5 May 2008 and we are now into June so can someone help me find a UK phone number so I can get this sorted.  I have tried creating support logs but I can no longer do this, it doesn't recognise my Windows Live ID.  I have even downloaded a trial version and this still doesn't let me create a support log.  Argh!  Can someone help me!!!

    Sarah McCormick
    Tuesday, June 3, 2008 10:02 AM

Answers

All replies

  • Replied to Sarah via email.

    Official path to customer service is to use the option as a trial user to open an email support case - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve 

     

    Tuesday, June 3, 2008 12:28 PM
    Moderator
  • Hi, can you send me an email with a UK telephone number as well as none of the other options provided by microsoft or the billing email work correctly.

    help.live.com ends up in an endless redirection loop

         http://help.live.com/help.aspx?project=a&market=en-gb

    How about just enabling cancellation via billing.microsoft.com?

    Monday, December 29, 2008 9:29 AM
  • You need to email me per my answer to your other post:
    http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/54c2085f-5593-4797-8482-b3f7fa9ed321
    I don't know your email address.

    I do wish that they would allow cancellation via the Billing site - I mean, you are logged in and can see the subscription, how hard can it be to present a phone number to you there? In any event, send me an email and I'll get back to you.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, December 29, 2008 1:57 PM
    Moderator