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Word 2010 - 2016 crashing with the Zotero MFC/Interop add-in RRS feed

  • Question

  • Originally posted at https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_other-mso_2016/word-2010-2016-crashing-with-the-zotero-mfcinterop/40015835-1dfb-4839-baed-030971890aa3?tm=1530702481960 where I got redirected to this forum.

    For the past couple of years, since switching the machine on which we build the Zotero Word plugin (without any code changes), some users have been experiencing intermittent word crashing. The crashing is seemingly random and can occur during the interaction with the Zotero plugin, in any part of the lib calls, or after interacting with the Word plugin, when users continue working on their document in Word.

    Zotero is available at https://www.zotero.org/download/

    The plugin code is available at https://github.com/zotero/zotero-word-for-windows-integration/tree/master/build/zoteroWinWordIntegration

    This is the last build of plugin that doesn't produce errors: https://github.com/adomasven/zotero-word-for-windows-integration/tree/simons-build

    The original plugin used to be build on a Windows 7 machine with VS2013 using the v120_xp toolset. We are currently building on Windows 10 and have tried building the plugin with VS2017, VS2015 and VS2013 with v140_xp and v120_xp toolsets with no difference on crashing as reported by our users.

    Any help would be highly appreciated.

    These are the user reports:

    4/21/18 at 9:57 PM

    Log Name:      Application
    Source:        Application Error
    Date:          4/21/2018 9:57:33 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      preferredcustom
    Description:
    Faulting application name: WINWORD.EXE, version: 15.0.4997.1000, time stamp: 0x5a2f81cc
    Faulting module name: wwlib.dll, version: 15.0.5007.1000, time stamp: 0x5a5eb720
    Exception code: 0xc0000005
    Fault offset: 0x0027940f
    Faulting process id: 0x11c4
    Faulting application start time: 0x01d3d9ed8e59e13e
    Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
    Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\wwlib.dll
    Report Id: 48d58462-45e1-11e8-9c37-

    -------------------------------

    Faulting application name: WINWORD.EXE, version: 14.0.7197.5000, time stamp: 0x5ab7c824 Faulting module name: wwlib.dll, version: 14.0.7197.5000, time stamp: 0x5ab7c85d Exception code: 0xc0000005 Fault offset: 0x0031f695 Faulting process id: 0x1ce4 Faulting application start time: 0x01d3e2e8956dffa1 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll Report Id: b8e2e562-4ede-11e8-a722-b8ca3aaf091b Faulting module name: wwlib.dll, version: 14.0.7197.5000, time stamp: 0x5ab7c85d Exception code: 0xc0000005 Fault offset: 0x00e90071 Faulting process id: 0x1620 Faulting application start time: 0x01d3e2d7e07b1f51 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll Report Id: cb471358-4edb-11e8-a722-b8ca3aaf091b

    -----------------------------

    20180508 13:02
    Faulting application name: WINWORD.EXE, version: 15.0.5015.1000, time stamp: 0x5a82a9d5
    Faulting module name: wwlib.dll, version: 15.0.5015.1000, time stamp: 0x5a82a9d7
    Exception code: 0xc0000005
    Fault offset: 0x00f614f3
    Faulting process id: 0x1d24
    Faulting application start time: 0x01d3e6bcee2e6c9e
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\wwlib.dll
    Report Id: a5227fde-52b7-11e8-bd28-
    20180508 12:08
    Information level:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: WINWORD.EXE
    P2: 15.0.5015.1000
    P3: 5a82a9d5
    P4: wwlib.dll
    P5: 15.0.5015.1000
    P6: 5a82a9d7
    P7: c0000005
    P8: 00f614f3
    P9: 
    P10: 
    Attached files:
    C:\Users\[username]\AppData\Local\
    \\[universityurl]\root\staff\
    \\[universityurl]\root\staff\
    \\[universityurl]\root\staff\
    \\[universityurl]\root\staff\
    C:\Users\[username]\AppData\Local\
    These files may be available here:
    C:\Users\[username]\AppData\Local\
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 2456cd8d-52b0-11e8-bd28-
    Report Status: 0
    Error level:
    Faulting application name: WINWORD.EXE, version: 15.0.5015.1000, time stamp: 0x5a82a9d5
    Faulting module name: wwlib.dll, version: 15.0.5015.1000, time stamp: 0x5a82a9d7
    Exception code: 0xc0000005
    Fault offset: 0x00f614f3
    Faulting process id: 0xcfc
    Faulting application start time: 0x01d3e54a28674aca
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\wwlib.dll

    ----------------

    Niveau Date et heure Source ID de l’événement Catégorie de la tâche Information 09/05/2018 14:58:14 Windows Error Reporting 1001 Aucun "Détecteur d'erreurs 1744551155475735953, type 1 Nom d’événement : APPCRASH Réponse : Non disponible ID de CAB : 0 Signature du problème : P1 : WINWORD.EXE P2 : 16.0.9226.2126 P3 : 5ae1b98a P4 : wwlib.dll P5 : 16.0.9226.2126 P6 : 5ae1aa4f P7 : c0000005 P8 : 003f683b P9 : P10 : Fichiers joints : \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5EE.tmp.WERInternalMetadata.xml Ces fichiers sont peut-être disponibles ici : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_3916e330b8207cf9f084522167514043c954ab2_05ae8e5b_174dae4b Symbole d’analyse : Nouvelle recherche de la solution : 0 ID de rapport : 3328d14c-8e53-4bff-bc23-a02ca4ee8a57 Statut du rapport : 268435456 Récipient avec hachage : 248a01df75d3207d8835e4086aa0e591 GUID CAB :0" Information 09/05/2018 14:58:11 Windows Error Reporting 1001 Aucun "Détecteur d'erreurs , type 0 Nom d’événement : APPCRASH Réponse : Non disponible ID de CAB : 0 Signature du problème : P1 : WINWORD.EXE P2 : 16.0.9226.2126 P3 : 5ae1b98a P4 : wwlib.dll P5 : 16.0.9226.2126 P6 : 5ae1aa4f P7 : c0000005 P8 : 003f683b P9 : P10 : Fichiers joints : Ces fichiers sont peut-être disponibles ici : C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_WINWORD.EXE_3916e330b8207cf9f084522167514043c954ab2_05ae8e5b_1d41a5bf Symbole d’analyse : Nouvelle recherche de la solution : 0 ID de rapport : 3328d14c-8e53-4bff-bc23-a02ca4ee8a57 Statut du rapport : 4 Récipient avec hachage : GUID CAB :0" Erreur 09/05/2018 14:58:11 Application Error 1000 (100) "Nom de l’application défaillante WINWORD.EXE, version : 16.0.9226.2126, horodatage : 0x5ae1b98a Nom du module défaillant : wwlib.dll, version : 16.0.9226.2126, horodatage : 0x5ae1aa4f Code d’exception : 0xc0000005 Décalage d’erreur : 0x003f683b ID du processus défaillant : 0x269c Heure de début de l’application défaillante : 0x01d3e7953d6c7c92 Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE Chemin d’accès du module défaillant: C:\Program Files (x86)\Microsoft Office\Root\Office16\wwlib.dll ID de rapport : 3328d14c-8e53-4bff-bc23-a02ca4ee8a57 Nom complet du package défaillant : ID de l’application relative au package défaillant : " Information 09/05/2018 14:57:02 Windows Error Reporting 1001 Aucun "Détecteur d'erreurs 2264067340869287302, type 1 Nom d’événement : APPCRASH Réponse : Non disponible ID de CAB : 0 Signature du problème : P1 : WINWORD.EXE P2 : 16.0.9226.2126 P3 : 5ae1b98a P4 : wwlib.dll P5 : 16.0.9226.2126 P6 : 5ae1aa4f P7 : c0000005 P8 : 013c8825 P9 : P10 : Fichiers joints : \\?\D:\Documents\Asus20171029\Professionnel\Doctorat\Recherche\Bilans\Rédaction\Chapitre 1\CopieChap1\TestEmpty.docx \\?\C:\Users\[username]\AppData\Local\Temp\{491380BD-6EC1-4C6E-9121-7FA75956A8F6} - OProcSessId.dat \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8338.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8349.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8367.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8378.tmp.txt Ces fichiers sont peut-être disponibles ici : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_e03e481629c5d4d882e6837d26dde4e4dc388c4_00000000_2c2c94eb Symbole d’analyse : Nouvelle recherche de la solution : 0 ID de rapport : 37a35e46-6a60-4961-ac0b-53817be3e3d3 Statut du rapport : 268435456 Récipient avec hachage : e01637477d77f360ff6b95404013bd86 GUID CAB :0" Erreur 09/05/2018 14:56:57 Application Error 1000 (100) "Nom de l’application défaillante WINWORD.EXE, version : 16.0.9226.2126, horodatage : 0x5ae1b98a Nom du module défaillant : wwlib.dll, version : 16.0.9226.2126, horodatage : 0x5ae1aa4f Code d’exception : 0xc0000005 Décalage d’erreur : 0x013c8825 ID du processus défaillant : 0x2bb4 Heure de début de l’application défaillante : 0x01d3e794cf3449a8 Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE Chemin d’accès du module défaillant: C:\Program Files (x86)\Microsoft Office\Root\Office16\wwlib.dll ID de rapport : 37a35e46-6a60-4961-ac0b-53817be3e3d3 Nom complet du package défaillant : ID de l’application relative au package défaillant : " Information 09/05/2018 14:51:41 Windows Error Reporting 1001 Aucun "Détecteur d'erreurs 2264067340869287302, type 1 Nom d’événement : APPCRASH Réponse : Non disponible ID de CAB : 0 Signature du problème : P1 : WINWORD.EXE P2 : 16.0.9226.2126 P3 : 5ae1b98a P4 : wwlib.dll P5 : 16.0.9226.2126 P6 : 5ae1aa4f P7 : c0000005 P8 : 013c8825 P9 : P10 : Fichiers joints : \\?\D:\Documents\Asus20171029\Professionnel\Doctorat\Recherche\Bilans\Rédaction\Chapitre 1\CopieChap1\TestEmpty.docx \\?\C:\Users\[username]\AppData\Local\Temp\{3E989520-7E0F-4822-9D03-1ED10574427E} - OProcSessId.dat \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA9E3.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA9F3.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAA02.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAA13.tmp.txt Ces fichiers sont peut-être disponibles ici : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_e03e481629c5d4d882e6837d26dde4e4dc388c4_00000000_1aefb117 Symbole d’analyse : Nouvelle recherche de la solution : 0 ID de rapport : e3b4c668-8038-43c4-a486-562953ac2bb6 Statut du rapport : 268435456 Récipient avec hachage : e01637477d77f360ff6b95404013bd86 GUID CAB :0" Erreur 09/05/2018 14:51:39 Application Error 1000 (100) "Nom de l’application défaillante WINWORD.EXE, version : 16.0.9226.2126, horodatage : 0x5ae1b98a Nom du module défaillant : wwlib.dll, version : 16.0.9226.2126, horodatage : 0x5ae1aa4f Code d’exception : 0xc0000005 Décalage d’erreur : 0x013c8825 ID du processus défaillant : 0x2878 Heure de début de l’application défaillante : 0x01d3e79467f2da66 Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE Chemin d’accès du module défaillant: C:\Program Files (x86)\Microsoft Office\Root\Office16\wwlib.dll ID de rapport : e3b4c668-8038-43c4-a486-562953ac2bb6 Nom complet du package défaillant : ID de l’application relative au package défaillant : "

    Thursday, July 5, 2018 7:43 AM

All replies

  • Cont. reports:



    Log Name: Application Source: Application Error Date: 10/05/2018 10:13:51 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: [computername] Description: Faulting application name: WINWORD.EXE, version: 14.0.7192.5000, time stamp: 0x5a346f59 Faulting module name: wwlib.dll, version: 14.0.7192.5000, time stamp: 0x5a346f8b Exception code: 0xc0000005 Fault offset: 0x002b4de2 Faulting process ID: 0xb1c Faulting application start time: 0x01d3e0171d99a8b0 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll Report ID: 351da678-8304-493d-b967-7fafb6e3568c Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-05-10T00:13:51.453775400Z" /> <EventRecordID>14355</EventRecordID> <Channel>Application</Channel> <Computer>[comnputername]</Computer> <Security /> </System> <EventData> <Data>WINWORD.EXE</Data> <Data>14.0.7192.5000</Data> <Data>5a346f59</Data> <Data>wwlib.dll</Data> <Data>14.0.7192.5000</Data> <Data>5a346f8b</Data> <Data>c0000005</Data> <Data>002b4de2</Data> <Data>b1c</Data> <Data>01d3e0171d99a8b0</Data> <Data>C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE</Data> <Data>C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll</Data> <Data>351da678-8304-493d-b967-7fafb6e3568c</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Log Name: Application Source: Windows Error Reporting Date: 10/05/2018 10:14:06 AM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: [computername] Description: Fault bucket 1797104084129076016, type 1 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: WINWORD.EXE P2: 14.0.7192.5000 P3: 5a346f59 P4: wwlib.dll P5: 14.0.7192.5000 P6: 5a346f8b P7: c0000005 P8: 002b4de2 P9: P10: Attached files: \\?\C:\Users\User\AppData\Local\Temp\1218786875.cvr \\?\D:\User\Documents\[filename1].docx \\?\D:\User\Documents\[filename2].docx \\?\D:\User\Documents\[filename3].docx \\?\D:\User\Documents\[filename4].docx \\?\D:\User\Dropbox\Fiction\[filename5].docx \\?\D:\User\Dropbox\[filename6].docx \\?\D:\User\Dropbox\[filename7].docx \\?\D:\User\Documents\[filename8].docx \\?\D:\User\Documents\[filename9].docx \\?\D:\User\Dropbox\[filename10].docx \\?\D:\User\Dropbox\[filename11].docx \\?\D:\User\Documents\[filename12].docx \\?\D:\User\Dropbox\[filename13].docx \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER386D.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A43.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A71.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A91.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_281abe27ed76d532804a76c80b6d9afcb2c45c0_00000000_4e7570d3 Analysis symbol: Rechecking for solution: 0 Report ID: 351da678-8304-493d-b967-7fafb6e3568c Report Status: 268435456 Hashed bucket: 315d8221c08c3e0498f098a49eead330 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-05-10T00:14:06.145206100Z" /> <EventRecordID>14356</EventRecordID> <Channel>Application</Channel> <Computer>[computername]</Computer> <Security /> </System> <EventData> <Data>1797104084129076016</Data> <Data>1</Data> <Data>APPCRASH</Data> <Data>Not available</Data> <Data>0</Data> <Data>WINWORD.EXE</Data> <Data>14.0.7192.5000</Data> <Data>5a346f59</Data> <Data>wwlib.dll</Data> <Data>14.0.7192.5000</Data> <Data>5a346f8b</Data> <Data>c0000005</Data> <Data>002b4de2</Data> <Data> </Data> <Data> </Data> <Data> \\?\C:\Users\User\AppData\Local\Temp\1218786875.cvr \\?\D:\User\Documents\[filename1].docx \\?\D:\User\Documents\[filename2].docx \\?\D:\User\Documents\[filename3].docx \\?\D:\User\Documents\[filename4].docx \\?\D:\User\Dropbox\Fiction\[filename5].docx \\?\D:\User\Dropbox\[filename6].docx \\?\D:\User\Dropbox\[filename7].docx \\?\D:\User\Documents\[filename8].docx \\?\D:\User\Documents\[filename9].docx \\?\D:\User\Dropbox\[filename10].docx \\?\D:\User\Dropbox\[filename11].docx \\?\D:\User\Documents\[filename12].docx \\?\D:\User\Dropbox\[filename13].docx\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER386D.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A43.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A71.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A91.tmp.txt</Data> <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_281abe27ed76d532804a76c80b6d9afcb2c45c0_00000000_4e7570d3</Data> <Data> </Data> <Data>0</Data> <Data>351da678-8304-493d-b967-7fafb6e3568c</Data> <Data>268435456</Data> <Data>315d8221c08c3e0498f098a49eead330</Data> </EventData> </Event> Log Name: Application Source: Application Error Date: 26/03/2018 9:51:42 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: [computername]Description: Faulting application name: WINWORD.EXE, version: 14.0.7192.5000, time stamp: 0x5a346f59 Faulting module name: wwlib.dll, version: 14.0.7192.5000, time stamp: 0x5a346f8b Exception code: 0xc0000005 Fault offset: 0x002b4de2 Faulting process ID: 0x4420 Faulting application start time: 0x01d3c4f04a859e58 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll Report ID: c30d7029-153f-4cd4-905c-c99333564f9b Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-03-26T10:51:42.035032400Z" /> <EventRecordID>10747</EventRecordID> <Channel>Application</Channel> <Computer>[computername]</Computer> <Security /> </System> <EventData> <Data>WINWORD.EXE</Data> <Data>14.0.7192.5000</Data> <Data>5a346f59</Data> <Data>wwlib.dll</Data> <Data>14.0.7192.5000</Data> <Data>5a346f8b</Data> <Data>c0000005</Data> <Data>002b4de2</Data> <Data>4420</Data> <Data>01d3c4f04a859e58</Data> <Data>C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE</Data> <Data>C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll</Data> <Data>c30d7029-153f-4cd4-905c-c99333564f9b</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Log Name: Application Source: Application Error Date: 26/03/2018 9:51:42 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: [computername]Description: Faulting application name: WINWORD.EXE, version: 14.0.7192.5000, time stamp: 0x5a346f59 Faulting module name: wwlib.dll, version: 14.0.7192.5000, time stamp: 0x5a346f8b Exception code: 0xc0000005 Fault offset: 0x002b4de2 Faulting process ID: 0x4420 Faulting application start time: 0x01d3c4f04a859e58 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll Report ID: c30d7029-153f-4cd4-905c-c99333564f9b Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-03-26T10:51:42.035032400Z" /> <EventRecordID>10747</EventRecordID> <Channel>Application</Channel> <Computer>[computername]</Computer> <Security /> </System> <EventData> <Data>WINWORD.EXE</Data> <Data>14.0.7192.5000</Data> <Data>5a346f59</Data> <Data>wwlib.dll</Data> <Data>14.0.7192.5000</Data> <Data>5a346f8b</Data> <Data>c0000005</Data> <Data>002b4de2</Data> <Data>4420</Data> <Data>01d3c4f04a859e58</Data> <Data>C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE</Data> <Data>C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll</Data> <Data>c30d7029-153f-4cd4-905c-c99333564f9b</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Log Name: Application Source: Application Error Date: 14/01/2018 10:56:15 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: [computername]Description: Faulting application name: WINWORD.EXE, version: 14.0.4762.1000, time stamp: 0x4bae25b7 Faulting module name: wwlib.dll, version: 14.0.4762.1000, time stamp: 0x4bae2623 Exception code: 0xc0000005 Fault offset: 0x00e8c041 Faulting process ID: 0x2938 Faulting application start time: 0x01d38505c9c2daf1 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll Report ID: 8a00935c-5e2c-4f9b-897d-420c877a6f7c Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-01-13T23:56:15.404476600Z" /> <EventRecordID>3335</EventRecordID> <Channel>Application</Channel> <Computer>[computername]</Computer> <Security /> </System> <EventData> <Data>WINWORD.EXE</Data> <Data>14.0.4762.1000</Data> <Data>4bae25b7</Data> <Data>wwlib.dll</Data> <Data>14.0.4762.1000</Data> <Data>4bae2623</Data> <Data>c0000005</Data> <Data>00e8c041</Data> <Data>2938</Data> <Data>01d38505c9c2daf1</Data> <Data>C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE</Data> <Data>C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll</Data> <Data>8a00935c-5e2c-4f9b-897d-420c877a6f7c</Data> <Data> </Data> <Data> </Data> </EventData> </Event>

    ------------------------------

    CRASH 1:

    Faulting application name: WINWORD.EXE, version: 16.0.4690.1000, time stamp: 0x5acd0c45

    Faulting module name: wwlib.dll, version: 16.0.4690.1000, time stamp: 0x5acd0bbd

    Exception code: 0xc0000005

    Fault offset: 0x0000000000625131

    Faulting process id: 0x43b4

    Faulting application start time: 0x01d3ede6a9ea3420

    Faulting application path: C:\Program Files\Microsoft Office\Office16\WINWORD.EXE

    Faulting module path: C:\Program Files\Microsoft Office\Office16\wwlib.dll

    Report Id: 1c067fa1-6f92-4f81-b227-

    Faulting package full name:

    Faulting package-relative application ID:

     

    CRASH 2:

    Faulting application name: WINWORD.EXE, version: 16.0.4690.1000, time stamp: 0x5acd0c45

    Faulting module name: wwlib.dll, version: 16.0.4690.1000, time stamp: 0x5acd0bbd

    Exception code: 0xc0000005

    Fault offset: 0x0000000000624ffe

    Faulting process id: 0xd00

    Faulting application start time: 0x01d3ede82ebbec66

    Faulting application path: C:\Program Files\Microsoft Office\Office16\WINWORD.EXE

    Faulting module path: C:\Program Files\Microsoft Office\Office16\wwlib.dll

    Report Id: bdc394ea-3b7e-4601-a7c9-


    Thursday, July 5, 2018 7:44 AM
  • Hello Admomas Venckauskas,

    This forum(Word for developers) is for discussing development issue related to Word Object Model and your issue is more related to Zotero which is a third part application. I would suggest you contact their support team for help. In fact, they provide this the https://forums.zotero.org/ for discussing their products.

    So for the current thread, I will move it to  Off-Topic  forum.

    Thanks for understanding,

    Best Regards,

    Terry


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Thursday, July 5, 2018 10:00 AM
  • Hi Terry,

    I am a Zotero developer for the Word add-in, looking for guidance for Word crashing with our (Zotero) add-in when using the Word Object Model. I've been guided here from answers.micorsoft.com. If there's a more appropriate place to post this on, please advise.

    Adomas

    Monday, July 9, 2018 10:41 AM
  • Hello Adomas,

    If you are the developer, I would suggest you try to debug your application and try to figure out which part cause the error. And for avoiding effects from other parts from your project. It should be able to be produced from scratch.

    Please simply introduce function of this part code. And what's current issue you got. An error message will be much helpful than an user report.

    Please feel free to post a new thread if you collect such information.

    Thanks for understanding,

    Best Regard,

    Terry


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Tuesday, July 10, 2018 5:34 AM
  • I cannot reproduce the issue on my machine. The best I have are these user logs that point to wwlib.dll. Is there anywhere I can post this that would get attention from Word developers? Even illegitimate usage of Interop API shouldn't cause Word to crash with illegal memory access errors.
    Tuesday, July 10, 2018 6:23 AM