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Is my windows xp genuine or not??!! RRS feed

  • Question

  • I have had my computer now for about 5yrs...I bought it from a small 'shop' that restores computers...the shop is long gone.

    Had no problems with computer...windows downloads were automatically set as were updates.

    Recently, though, when i (eventually...another story) get my computer to start up i get a box saying my windows isn't genuine, and i have 2 choices...resolve now or resolve later....clicking either does exactly the same thing...just goes to my desktop(unless my computer freezes, which it does quite frequently now).

    I have been on the windows xp page and have tried to validate, but after clicking 'validate' i get a blank screen, i am not allowed to download anything anymore though(from genuine windows) as my copy of windows isn't 'validated'!!!!

    I am really miffed as this has only started happening in the last couple of months, and i have had my computer for about 5 yrs!

    When i bought the computer, i didn't know anything about pirate copies of windows xp, i just paid £550 for what i thought was a legal computer!I didnt know i had to have a coa or product key, or whatever else...its only in the past couple of days that i have learnt what a coa is...and guess what?Yeah...I dont have one!!!!Or the cd with my so called windows xp on it...NOTHING! I bought the computer with windows xp, thats all i knew...now what do i do?I am a single mum, who relies on my computer... i cant afford to buy another windows xp!

    Will i get any help?I dont want to be 'illegal' but to get a 'free' copy of windows xp, i apparantly need the cd,coa,product key, resellers name/address/age/height/likes/dislikes.....!!!!!!!Sorry, i am ANGRY!

    What do i do now?

    Friday, December 8, 2006 11:25 AM

Answers

  • Willow,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Some more bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surpise to you, please return to the place where you purchased Office and demand that they either give you a refund or that they give you the genuine Office software you paid for.  Note that MS recently expanded its program of complimentary replacements of hi-quality counterfeit software to cover Office as well as Windows, so if you were a victim of hi-quality counterfeits, please consider taking advantage of the program.

    You've already mentioned that you do not have a COA or a CD for Windows.

    The options that I previously posted still apply.

    Saturday, December 9, 2006 3:00 PM

All replies

  • Willow,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Normally step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA, but you have already stated that there is no COA on the computer, so we'll skip that.

    Assuming that your suspicions are correct and you do have a nongenuine installation of XP on your computer, here are your options:

    1.  Do nothing.  You computer will continue to function properly and receive security related critical updates if you have Automatic Updates turned on.  You will not be able to get updates from Windows Update manually and you will not be able to download nice-to-have programs from MS downloads.  If you did not receive a genuine CD with your computer purchase, it will be difficult to repair or reinstall XP if a serious problem develops.

    2.  Purchase a valid copy of XP from a trusted local merchant or other retail location.

    3.  Consider participating in the Genuine Windows Offer if you qualify.  See this section of the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#Question6Label

    4.  Consider an alternative Operating System; see http://www.freeos.com

    Friday, December 8, 2006 2:05 PM
  • Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-WRKJB-YKRFQ-XVK98
    Windows Product Key Hash: p3JYo49I4HFumf8jBg8no8xdXJY=
    Windows Product ID: 55274-648-8637434-23898
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 1c0ae514-480d-438b-aeb4-59711eb66604
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.722.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1c0ae514-480d-438b-aeb4-59711eb66604</UGUID><Version>1.5.0723.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XVK98</PKey><PID>55274-648-8637434-23898</PID><PIDType>1</PIDType><SID>S-1-5-21-2052111302-1682526488-1343024091</SID><SYSTEM><Manufacturer>SiS</Manufacturer><Model>730S</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>062710                          </Version><SMBIOSVersion major="2" minor="3"/><Date>19970715000000.000000+000</Date></BIOS><HWID>494335870184A04B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57008</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Well, this is what i got! Hope it means more to you than it does to me!

    Friday, December 8, 2006 9:34 PM
  • Willow,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Some more bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surpise to you, please return to the place where you purchased Office and demand that they either give you a refund or that they give you the genuine Office software you paid for.  Note that MS recently expanded its program of complimentary replacements of hi-quality counterfeit software to cover Office as well as Windows, so if you were a victim of hi-quality counterfeits, please consider taking advantage of the program.

    You've already mentioned that you do not have a COA or a CD for Windows.

    The options that I previously posted still apply.

    Saturday, December 9, 2006 3:00 PM
  • Ok!That explains why everytime i try to use office, it asks for the cd(of course, i havnt got one...it was pre-installed along with windows)!

    I will contact ms, to see if they may help...if no luck there, then looks like i will need to splash out(after xmas that is!)

    Thankyou anyway, for clearing that up!

    willow

    Sunday, December 10, 2006 12:31 AM