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Unit randomly deactivated RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-*****-*****-****Windows Prod
    uct Key Hash: pPT1Nzt9nsJBcWMgqG5ZavvtDuQ= Windows Product ID: 00371-OEM-8992671-00277 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {EC334ECA-242D-4A11-B1FB-043612132E4C}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.110622-1506 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{EC334ECA-242D-4A11-B1FB-043612132E4C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9T8Q7</PKey><PID>00371-OEM-8992671-00277</PID><PIDType>2</PIDType><SID>S-1-5-21-1160482950-262999928-3654664144</SID><SYSTEM><Manufacturer>Intel </Manufacturer><Model>TBA </Model></SYSTEM><BIOS><Manufacturer>Phoenix </Manufacturer><Version>SPPNV10A.86A.0035.2010.0917.0003</Version><SMBIOSVersion major="2" minor="5"/><Date>20100917000000.000000+000</Date></BIOS><HWID>8E0F0300018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>cmscom</OEMID><OEMTableID>zoostorm</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text. Error: 0x46 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 9:8:2011 13:07 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAnJ/sq2qCMJhA3jB1sNuIQIgRchk= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL HPET PTLTD HPETTBL BOOT PTLTD $SBFTBL$ MCFG PTLTD MCFG TCPA Phoeni x SLIC cmscom zoostorm SSDT PmRef Cpu0Tst SSDT PmRef Cpu0Tst SSDT PmRef Cpu0Tst

    I've removed the partial product key but from the results can not conclude there should be any issues.
    User is also getting 0X80070005

    Can any one assist :)?

    Monday, March 12, 2012 10:35 AM

Answers

  • No further reply from the Original Poster.

    Issue is assumed to be resolved


    Darin MS

    Tuesday, March 20, 2012 7:29 PM

All replies

  • "Random Robbie" wrote in message news:d08ad647-a365-40b6-9ea6-078e78b1cfa6...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-*****-*****-****
    Windows Product Key Hash: pPT1Nzt9nsJBcWMgqG5ZavvtDuQ=
    Windows Product ID: 00371-OEM-8992671-00277
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    
    Other data—>
    <SYSTEM><Manufacturer>Intel                           </Manufacturer>
    <Model>TBA             </Model></SYSTEM>
    <BIOS><Manufacturer>Phoenix   </Manufacturer>
    <Version>SPPNV10A.86A.0035.2010.0917.0003</Version><SMBIOSVersion major="2" minor="5"/>
    <Date>20100917000000.000000+000</Date></BIOS>
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46 
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
         
      SLIC			cmscom		zoostorm
    
    
    

    I've removed the partial product key but from the results can not conclude there should be any issues.
    User is also getting 0X80070005

    Can any one assist :)?

    There are a number of problems here, which may or may not be related.
     
    The motherboard appears to be a Retail Intel board – but the installation is an OEM_SLP one, with a ZooStorm SLIC table. (what are the last five characters of the Product Key in the report? – this will tell us to which manufacturer the OEM_SLP Key was issued) 
    What make and model of machine is this? What is the EXACT wording on the COA sticker ( apart from the Product Key!)
     
    The 0x80070005 error is ‘Access Denied’  - which can be caused by a number of problems
    The 0x46 error can also be caused by a number of problems.
     
     
    What response to you get from the following commands?
     
    Net start SPPSVC
    REG QUERY HKU
    ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 12, 2012 11:17 AM
    Moderator
  • The unit is a Zoostorm Fizzbook NL2 (Intel Classmate)

    The COA does have Zoostorm as the branding.

    It is a pre-installed OEM OS that does use SLP to activate as the key is used on every fizzbook sold with pro.

    I will ask for the results of the last bit you have requested and get back to you ASAP.

    Monday, March 12, 2012 11:21 AM
  • Still waiting on the command earlier given.

    I've been sent the event log and got the following:

    The description for Event ID 14 from source Windows Activation Technologies cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    0x80070005

    also:

    Unable to get detailed error information during license consumption. Last error 0x80070005

    Monday, March 12, 2012 11:41 AM
  • "Random Robbie" wrote in message news:8f81f0ab-8a00-44a4-813a-f89a77ee3693...

    Still waiting on the command earlier given.

    I've been sent the event log and got the following:

    The description for Event ID 14 from source Windows Activation Technologies cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    0x80070005

    also:

    Unable to get detailed error information during license consumption. Last error 0x80070005

    Interesting – thanks for that.
    In view of that, what may be worth trying is uninstalling the WAT update and reinstalling it (KB971033)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 12, 2012 12:26 PM
    Moderator
  • Image from earlier tasks :) will let you know about WAT reinstall.

    Monday, March 12, 2012 1:18 PM
  • "Random Robbie" wrote in message news:23b5ccdd-638e-4f33-bfc1-80414aed35d7...

     

    Image from earlier tasks :) will let you know about WAT reinstall.

    OK – that looks like at least part of the cause – the system is unable to properly read the NTUSER.DAT file
     
    Open an Elevated command prompt window, and try the
    ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    ICACLS C:\Windows\ServiceProfiles\NetworkService
    ICACLS C:\Windows\ServiceProfiles
     
    Hopefully, at some point we’ll see where the problem has its root.
     
    I have seen similar problems caused by file corruption – after posting the results of the above, please run a
    CHKDSK C: /R
    – which may take a few hours
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, March 12, 2012 1:26 PM
    Moderator
  • Chkdsk has passed.

    X:\windows\system32>chkdsk d:/r
    The type of the file system is NTFS.
    Volume label is Windows7.

    CHKDSK is verifying files (stage 1 of 5)...
      129280 file records processed.
    File verification completed.
      225 large file records processed.
      0 bad file records processed.
      2 EA records processed.
      220 reparse records processed.
    CHKDSK is verifying indexes (stage 2 of 5)...
      164528 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered.
    CHKDSK is verifying security descriptors (stage 3 of 5)...
      129280 file SDs/SIDs processed.
    Security descriptor verification completed.
      17625 data files processed.
    CHKDSK is verifying Usn Journal...
      34853680 USN bytes processed.
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
      129264 files processed.
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
      31225437 free clusters processed.
    Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    CHKDSK discovered free space marked as allocated in the volume bitmap.
    Windows has made corrections to the file system.

     148095999 KB total disk space.
      22914800 KB in 70568 files.
         44372 KB in 17626 indexes.
             0 KB in bad sectors.
        235075 KB in use by the system.
         65536 KB occupied by the log file.
     124901752 KB available on disk.

          4096 bytes in each allocation unit.
      37023999 total allocation units on disk.
      31225438 allocation units available on disk.
    Failed to transfer logged messages to the event log with status 50.

    Thursday, March 15, 2012 9:23 AM
  • "Random Robbie" wrote in message news:36a05c63-8d45-4d1a-8c1a-947eb2242436...

     

    Chkdsk has passed.

    .

     
     
    The Access Denied errors are dashed annoying!
    Please try the following, from an Elevated Command Prompt window
     
    TAKEOWN /F C:\Windows\ServiceProfiles\NetworkService /A
    ICACLS C:\Windows\ServiceProfiles\NetworkService /GRANT Administrators:(F)
    ICACLS C:\Windows\ServiceProfiles\NetworkService
    DIR C:\Windows\ServiceProfiles\NetworkService
    DIR C:\Windows\ServiceProfiles
     
    If the Takeown fails, I’m not sure WTH to go next!
     
    Please look in Windows explorer – can you see the folder there?
    Can you access its Properties? – who is the Owner?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 15, 2012 11:26 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved


    Darin MS

    Tuesday, March 20, 2012 7:29 PM