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product key update tool won't complete RRS feed

  • Question

  • Hi - I am updating my friends laptop, and it has a 'windows genuine advantage' warning on it.  It has a windows xp pro genuine certificate sticker on the bottom, so I ran that through the validation tool and it said it was genuine (although a different product key obviously to the one on the machine that's non-genuine) and I could update the copy of windows to have that product key.  However, when I try I get the following error:

    "The product key could not be updated on your computer. This may be due to technical difficulties or network connectivity issues"  "Please contact Microsoft Support for additional assistance".

    can you help please?  It's a genuine product key, validated by the validation program, so I don't understand what the problem is.  Thanks!

    Diagnostics for MGA:
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-X9RCP-JJWH7-QPGQQ
    Windows Product Key Hash: TN9DUP2sdPSnOKl+xFzSX28/v7E=
    Windows Product ID: 76487-640-6819812-23215
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {956C17A3-66D8-4DC5-9145-63507E71FC8F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{956C17A3-66D8-4DC5-9145-63507E71FC8F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QPGQQ</PKey><PID>76487-640-6819812-23215</PID><PIDType>1</PIDType><SID>S-1-5-21-606747145-682003330-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>ME051                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20051222000000.000000+000</Date></BIOS><HWID>4140350701840073</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17081</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 4001:Dell Inc|4001:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Saturday, October 10, 2009 4:13 PM

Answers

  • Hello square-peg,

    You might try asking in the Dell community support message boards, they are pretty active and might have the magic formula for getting discs from Dell without paying too much.

    Any Dell OS reinstallation disc for XP Pro will work, so if you know anyone with a Dell that came with XP Pro, borrowing their disc will work.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:34 PM
    Sunday, October 11, 2009 12:59 AM

All replies

  • Hello square-peg,

    The PK Updater Utility is a stop-gap measure that is at the mercy of the level of damage and cracking the installation of XP that is being updated was subjected to.

    Unfortunately, it either works or it doesn't, there are no patches, workarounds, or Black Magic to make it go.

    The good news is that your Dell computer came with a recovery partition on it that you can use to recover the computer back to factory condition after backing up and offloading your data.  If the recovery partition was deleted, then you can use the Dell OS Reinstallation CDs that may have come with the computer to put back the Genuine XP Pro that it came with.

    If you do not have the Dell CDs, you can get them from Dell--see this dell support page:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    BTW, that installed copy of Office XP is pirated, too, so don't put that back on the computer!

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 10, 2009 4:30 PM
  • Hi Dan - thanks for your reply - my friend doesn't have the installation CD's - she got the computer second hand.  As for the recovery partition - I tried that as I have a dell myself with a recovery partition but I think it's been deleted as it's not showing on the drives and when I look it up for this laptop (inspiron 1300) it says you press control and F11 at Dell flash at startup, but this doesn't work so I think it must have gone.  It's out of warranty so contacting Dell for the relacement cd's doesn't work - they want their money again :o)  I'm hoping that maybe Microsoft will be able to verify the product key (the one on the sticker not the one that's fake) or something so I can move forward that way, but was just seeing if there was any way forward before then so I can move on with getting this done for my friend over the weekend.  Thanks a lot for your help.

    Saturday, October 10, 2009 4:39 PM
  • Hello square-peg,

    How much is Dell asking for Reinstallation CDs?  The last time I had to order for a customer they were only $15 delivered.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 10, 2009 5:00 PM
  • I'm not sure - I'm in the UK - I tried to login to support to ask, but it just tells me I can't login to support as I'm out of warranty, and if I want support I have to pay £49 to even get advice, let alone CD's!  I can download drivers etc, but can't do the technical support bit.
    Cheers
    Saturday, October 10, 2009 7:32 PM
  • Hello square-peg,

    You might try asking in the Dell community support message boards, they are pretty active and might have the magic formula for getting discs from Dell without paying too much.

    Any Dell OS reinstallation disc for XP Pro will work, so if you know anyone with a Dell that came with XP Pro, borrowing their disc will work.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:34 PM
    Sunday, October 11, 2009 12:59 AM
  • thanks Dan.  Everyone I've asked so far has XP home, not Pro, but I'm working on it!  I've tried emailing Dell UK now re the CD's as well and also MS re the product key update tool to see if either can help.  Thanks again for your help.  I'll let you know how I get on. 
    Sunday, October 11, 2009 1:07 AM