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Cannot validate Vista Home Premium Product Code RRS feed

  • Question

  • I upgraded to a larger hard drive and now cannot activate Windows Vista.
    The error code I get is: 0xC004E003
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-PP7D7-7JX47-WW7HH
    Windows Product Key Hash: /7RxZVB45YOPzqyLmvQvEUQwWbg=
    Windows Product ID: 89578-015-3354794-71696
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {5CDE80F4-CBFC-406E-8AF4-6DAFC61C13D9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error: T:20091031093939680-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5CDE80F4-CBFC-406E-8AF4-6DAFC61C13D9}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WW7HH</PKey><PID>89578-015-3354794-71696</PID><PIDType>5</PIDType><SID>S-1-5-21-1417825117-1305806525-53884886</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MP061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>C28E3D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6CE8D9DC9C3B6CE</Val><Hash>tIhC86jcYV26cshs8HOHtiuuuA8=</Hash><Pid>81599-871-3684824-65568</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-015-335479-01-1033-6001.0000-3052009
    Installation ID: 012271145664988454188245904663940350440705368830918144
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WW7HH
    License Status: Unlicensed

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAJJTgxwbOiP7iMDywTp7qTtzQ/tnOcPL0qMeu6fhFrFb0SA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M07   
      FACP   DELL    M07   
      HPET   DELL    M07   
      BOOT   DELL    M07   
      MCFG   DELL    M07   
      SLIC   DELL    M07   
      SSDT   PmRef  CpuPm

     

    • Edited by sjarrell Monday, November 2, 2009 2:14 AM added error code
    Monday, November 2, 2009 1:23 AM

Answers

  • Hello sjarrell,

    Your Diagnostic Report indicates a Trusted Store tamper.  This is usually a fairly rare issue and because it is rare, we have little information on what causes it.  We know that it can sometimes be caused a semi-incompatible driver, but we have alsoe seen it caused by a Malware infection.

    Since you just changed hardware, I recommend confirming you have the most current drivers, for that hardware, installed.  I also recommend scanning your system with a anti-virus program (multiple scans by multiple diffrent AV programs is best).

    As for activation, have you tried both method of Activation? Over the Internet and By Phone?

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, November 3, 2009 8:59 PM
    • Marked as answer by Darin Smith MS Monday, November 9, 2009 7:47 PM
    Tuesday, November 3, 2009 8:59 PM