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Windows live Onecare RRS feed

  • Question

  • I am an earlier subscriber, but just repurchased the cd. I installed it on another computer with no problems, but no longer have that computer. When I installed it on this one and tried to activate it it seems to think I need to repurchase it instead of just putting in my key since I already had a prior account. Not sure why I can't just use my old account with the new cd. Please help me figure out how to activate it. I don't want to make a new account every time I buy a new Windows live Onecare package.

    Wednesday, February 13, 2008 4:18 PM

Answers

  •  

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate.

     

    -steve

    Wednesday, February 13, 2008 5:41 PM
    Moderator