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Getting message that Office is not Genuine. Pls advise on status of product. RRS feed

  • Question

  • Below is the report from the Validation tool taken from the Office Install where I work

    Pls advise why its telling meit is invalid.

    thanks

    K

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VWD8R-94RTK-M6GVD
    Windows Product Key Hash: fvcQxIzuZ9HUy7esoyhyOTMwigA=
    Windows Product ID: 00371-OEM-9044371-29485
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {431DBB62-62D0-48CA-B479-0E310F8882D1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{431DBB62-62D0-48CA-B479-0E310F8882D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M6GVD</PKey><PID>00371-OEM-9044371-29485</PID><PIDType>3</PIDType><SID>S-1-5-21-3796134130-926829243-1972179422</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0307   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091208000000.000000+000</Date></BIOS><HWID>82B83607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>5F1558E9E089586</Val><Hash>MLC5bbZTb6U5G6L5yOPTii+i2mI=</Hash><Pid>89409-707-3752756-65679</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-443-729485-02-3081-7600.0000-1972010
    Installation ID: 019843769263627864260204897261766934865635769445436991
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: M6GVD
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/09/2010 12:11:49 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:6:2010 09:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GHcX0wKWv+qdkjkHh2i3Ba/Yj0wMSTNRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      GSCI   A_M_I_  GMCHSCI

     

    Wednesday, September 1, 2010 2:21 AM

Answers

  • "KPSAus" wrote in message news:d0b63291-b0ee-4e90-bb2a-487def0de522...

    Below is the report from the Validation tool taken from the Office Install where I work

    Pls advise why its telling meit is invalid.

    thanks

    K

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VWD8R-94RTK-M6GVD
    Windows Product Key Hash: fvcQxIzuZ9HUy7esoyhyOTMwigA=
    Windows Product ID: 00371-OEM-9044371-29485
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     


    The Office Key in use here is one that has not been issued by MS - it has been generated by a hacker's KeyGen program. You need to contact your System Admin and get them to correct the situation, by uninstalling the current Office, and installing a legal copy.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 10:09 PM
    • Unmarked as answer by KPSAus Thursday, September 2, 2010 3:26 AM
    • Marked as answer by Darin Smith MS Thursday, September 2, 2010 8:10 PM
    Wednesday, September 1, 2010 6:58 AM
  • Hello KPSAus,

    If the retail package you have says Office Professional 2007 on the front of the package, and the Certificate of Authenticity (CoA) has Office Professional 2007 on it, and the seemingly genuine hologrammed discs have Office Professional 2007 on them, but what was installed by these discs is Office Professional Plus 2007, then it would appear that you have a counterfeit product.

    Go to www.microsoft.com/genuine and click on the Validate Office button.  When the installation of Office fails validation, click on the "Learn More Online" or "Resolve Now" links.  You will be taken to an informational web page that further explains the situation.  Look for links for the Office Complimentary Replacement Offer and follow these links to fill out a report and get the address to send your materials to Microsoft for evaluation as high quality counterfeits.  If judged to be high quality counterfeits, Microsoft will send you a complimentary replacement.

    Please post back to let us know that you were able to process the request and send off your materials.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, September 2, 2010 8:10 PM
    Thursday, September 2, 2010 3:52 PM

All replies

  • "KPSAus" wrote in message news:d0b63291-b0ee-4e90-bb2a-487def0de522...

    Below is the report from the Validation tool taken from the Office Install where I work

    Pls advise why its telling meit is invalid.

    thanks

    K

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VWD8R-94RTK-M6GVD
    Windows Product Key Hash: fvcQxIzuZ9HUy7esoyhyOTMwigA=
    Windows Product ID: 00371-OEM-9044371-29485
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     


    The Office Key in use here is one that has not been issued by MS - it has been generated by a hacker's KeyGen program. You need to contact your System Admin and get them to correct the situation, by uninstalling the current Office, and installing a legal copy.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, September 1, 2010 10:09 PM
    • Unmarked as answer by KPSAus Thursday, September 2, 2010 3:26 AM
    • Marked as answer by Darin Smith MS Thursday, September 2, 2010 8:10 PM
    Wednesday, September 1, 2010 6:58 AM
  • Noel,

    The Key is the one that I have on the Software case infront of me.

    It has the product key on the barcode on the orange sticker inside and the Certificate of Authenticity sticker on the top.

    The CD's have the Genuine Microsoft holograms, etc.

    thx

    Kynan

    Thursday, September 2, 2010 3:26 AM
  • Hello KPSAus,

    If the retail package you have says Office Professional 2007 on the front of the package, and the Certificate of Authenticity (CoA) has Office Professional 2007 on it, and the seemingly genuine hologrammed discs have Office Professional 2007 on them, but what was installed by these discs is Office Professional Plus 2007, then it would appear that you have a counterfeit product.

    Go to www.microsoft.com/genuine and click on the Validate Office button.  When the installation of Office fails validation, click on the "Learn More Online" or "Resolve Now" links.  You will be taken to an informational web page that further explains the situation.  Look for links for the Office Complimentary Replacement Offer and follow these links to fill out a report and get the address to send your materials to Microsoft for evaluation as high quality counterfeits.  If judged to be high quality counterfeits, Microsoft will send you a complimentary replacement.

    Please post back to let us know that you were able to process the request and send off your materials.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, September 2, 2010 8:10 PM
    Thursday, September 2, 2010 3:52 PM