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Illegal copy Windows XP RRS feed

  • General discussion

  • Order number 01120005241423 dated 11 May 2004 from Microsoft says that I have a LEGAL copy of XP yet I keep getting your Pop-Up.  Is this another one of your programs that works so well.  After I have gone to the trouble of getting it to operate as it should if you thiing you are going to con more money out of me, you got anothe think coming.  I bought in good faith...stand up to your end.

    I worked this program on dial-up 'till yesterday with no pop-up.  You have something really screwed up.

    SmithIII

    Saturday, August 19, 2006 10:06 PM

All replies

  • SmithIII,

    Please follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, August 19, 2006 10:45 PM
  • I have a similar problem to SmithIII. Thanks for the helpful instructions.

    Here is the output from the MGA:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-28QR4-KQF6G-9W3G6
    Windows Product Key Hash: SXo5D46nncJ+vv4l0mPgINC0emE=
    Windows Product ID: 55274-640-0753866-23340
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 4DH6CG6
    ID: a8e5c5fe-5094-4d42-a4b5-5fd0ac60589d
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 8
    Cache refresh Interval: 1649 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signature Type: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>a8e5c5fe-5094-4d42-a4b5-5fd0ac60589d</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-9W3G6</PKey><PID>55274-640-0753866-23340</PID><PIDType>1</PIDType><SID>S-1-5-21-329068152-1644491937-725345543</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030617000000.000000+000</Date></BIOS><HWID>45EE325701842052</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91190409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2003</Name><Ver>11</Ver><Val>99B6F299A661DEE</Val><Hash>U+6qCN6AqmpCxluG3qaxP0PgK8s=</Hash><Pid>72082-759-5818454-55214</Pid></Product><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>A09357CC5F2FFC</Val><Hash>BE2XF5iFvhtR4Na1MDU1LHr3zJA=</Hash><Pid>54186-640-6533103-17870</Pid></Product></Products></Office></Software></GenuineResults> 

    The product key on the WinXP box is entirely different to that shown in the MGA report.

    The COA pasted to the top of the software box says:

    Windows XP Professional English Intl

    There is nothing about OEM or computer manufacturer name.

    The computer was originally running Win98, and the XP software was bought for the upgrade, and is so labelled.

    Hope you can help.

     

    Saturday, August 19, 2006 11:34 PM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-W6Q76-JB886-QVJQ7
    Windows Product Key Hash: eyLPvQ+cn9jyKSuswBoRyQCkX5Y=
    Windows Product ID: 55285-OEM-2115552-63586
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: 4DH6CG6
    ID: c416503e-c9e5-4901-8f05-33b7d775e916
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 0
    Cache refresh Interval: 43066 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c416503e-c9e5-4901-8f05-33b7d775e916</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-QVJQ7</PKey><PID>55285-OEM-2115552-63586</PID><PIDType>3</PIDType><SID>S-1-5-21-1957994488-1606980848-1060284298</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8100               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>TST</Version><SMBIOSVersion major="2" minor="3"/><Date>20011106000000.000000+000</Date></BIOS><HWID>972F32A70184C07A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    This is my info on the same problem.

    Now why am I getting that message of a counterfeit copy of windowsxp.

    And how is Microsoft going to solve all of our problems?

    Now most of us have no idea of how to run a computer so we should not be expected to call Microsoft and stay on the line and then be told that they have no idea of how to fix your problem.

    Microsoft please help!!!

    Saturday, August 19, 2006 11:46 PM
  • Nick,

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 7), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The information requested about the COA applies to OEM COAs since the majority of posters here seem to have issues with bogus copies of XP that are installed on new computers.

    The retail COA as you described does not have a Product Key on it.  The retail package has the Product Key on the back flap of the folder contained inside the box---the Product Key (as you know) is printed on an orange-yellow sticker.

    Since both your installed XP and the retail boxed XP are the same edition, XP Pro, you should be able to "genuine-ize" your installation by using the Key Updater Utility:  http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409  The Key Updater Utility requires full internet access to work, so please be sure to set a special rule in your firewall program (if you are using one) for it.

    If you sent your computer into a shop for repair or virus/malware cleaning, the shop techs may have used a bench copy of XP to do the OS repair or reinstallation, overwriting your genuine retail installation with a bogus Volume installation.  If the Key Updater works, it should get things back to the way they should be.

    More good news:  Your installation of Office is showing as Genuine!

    Let us know how you make out....

    Sunday, August 20, 2006 2:22 AM
  • Railroy19,

    Looking at your diagnostic report, all of the common trouble areas are showing as they should, so I have no idea why this system would be displaying WGA notices.

    There is one odd thing, if this is an installation on a Dell Dimension 8100, your Windows License Type should read "OEM SLP" rather than "COA/sysembuilder" [sic] if the Dell OS reinstallation CD was used to install XP Home on this computer.

    Please be patient until a real MS technician can look at your report and get back to you, probably on Monday.

    Sunday, August 20, 2006 2:30 AM
  • Hello, Dan

    Many thanks - the suggestion that you made worked.  I now have run the MGA Diagnostic Tool again. The result shows that my Windows is "Genuine"!

    Good news indeed.

    Nick

    Sunday, August 20, 2006 10:41 PM
  • Nick:

     

    I'm glad to hear Dan sorted the issues for you, he's very good!

    Sunday, August 20, 2006 11:14 PM