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CRM Error

Question
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My Boss is receiving this script error when using CRM 2011, but nobody else in the office receives this error. He is also a System Administrator like myself and still receives this error
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>'fidoCallback' is undefined</Message>
<Line>1</Line>
<URL>/main.aspx</URL>
<PageURL>/main.aspx</PageURL>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
<CallStack>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-US</SystemLanguage>
<UserLanguage>en-US</UserLanguage>
<ScreenResolution>1920x1080</ScreenResolution>
<ClientName>Web</ClientName>
<ClientTime>2014-06-20T08:30:26</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{C37CCBD0-7206-E111-A3D1-000C29E911AE}</OrgID>
<UserID>{A4C2A0E5-7206-E111-A3D1-000C29E911AE}</UserID>
<CRMVersion>6.0.2.51</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>'fidoCallback' is undefined</Message>
<Line>1</Line>
<URL>/main.aspx</URL>
<PageURL>/main.aspx</PageURL>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
<CallStack>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-US</SystemLanguage>
<UserLanguage>en-US</UserLanguage>
<ScreenResolution>1920x1080</ScreenResolution>
<ClientName>Web</ClientName>
<ClientTime>2014-06-20T08:30:26</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{C37CCBD0-7206-E111-A3D1-000C29E911AE}</OrgID>
<UserID>{A4C2A0E5-7206-E111-A3D1-000C29E911AE}</UserID>
<CRMVersion>6.0.2.51</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>'fidoCallback' is undefined</Message>
<Line>1</Line>
<URL>/main.aspx</URL>
<PageURL>/main.aspx</PageURL>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
<CallStack>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-US</SystemLanguage>
<UserLanguage>en-US</UserLanguage>
<ScreenResolution>1920x1080</ScreenResolution>
<ClientName>Web</ClientName>
<ClientTime>2014-06-20T08:30:27</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{C37CCBD0-7206-E111-A3D1-000C29E911AE}</OrgID>
<UserID>{A4C2A0E5-7206-E111-A3D1-000C29E911AE}</UserID>
<CRMVersion>6.0.2.51</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>'fidoCallback' is undefined</Message>
<Line>1</Line>
<URL>/main.aspx</URL>
<PageURL>/main.aspx#201824717</PageURL>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
<CallStack>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-US</SystemLanguage>
<UserLanguage>en-US</UserLanguage>
<ScreenResolution>1920x1080</ScreenResolution>
<ClientName>Web</ClientName>
<ClientTime>2014-06-20T08:30:27</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{C37CCBD0-7206-E111-A3D1-000C29E911AE}</OrgID>
<UserID>{A4C2A0E5-7206-E111-A3D1-000C29E911AE}</UserID>
<CRMVersion>6.0.2.51</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>'fidoCallback' is undefined</Message>
<Line>1</Line>
<URL>/main.aspx</URL>
<PageURL>/main.aspx#201824717</PageURL>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
<CallStack>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-US</SystemLanguage>
<UserLanguage>en-US</UserLanguage>
<ScreenResolution>1920x1080</ScreenResolution>
<ClientName>Web</ClientName>
<ClientTime>2014-06-20T08:30:28</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{C37CCBD0-7206-E111-A3D1-000C29E911AE}</OrgID>
<UserID>{A4C2A0E5-7206-E111-A3D1-000C29E911AE}</UserID>
<CRMVersion>6.0.2.51</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>'fidoCallback' is undefined</Message>
<Line>1</Line>
<URL>/main.aspx</URL>
<PageURL>/main.aspx#201824717</PageURL>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
<CallStack>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-US</SystemLanguage>
<UserLanguage>en-US</UserLanguage>
<ScreenResolution>1920x1080</ScreenResolution>
<ClientName>Web</ClientName>
<ClientTime>2014-06-20T08:30:29</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{C37CCBD0-7206-E111-A3D1-000C29E911AE}</OrgID>
<UserID>{A4C2A0E5-7206-E111-A3D1-000C29E911AE}</UserID>
<CRMVersion>6.0.2.51</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>'fidoCallback' is undefined</Message>
<Line>1</Line>
<URL>/main.aspx</URL>
<PageURL>/main.aspx#201824717</PageURL>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
<CallStack>
<Function>anonymouseError:'fidoCallback'isundefined</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>
<SystemLanguage>en-US</SystemLanguage>
<UserLanguage>en-US</UserLanguage>
<ScreenResolution>1920x1080</ScreenResolution>
<ClientName>Web</ClientName>
<ClientTime>2014-06-20T08:30:29</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{C37CCBD0-7206-E111-A3D1-000C29E911AE}</OrgID>
<UserID>{A4C2A0E5-7206-E111-A3D1-000C29E911AE}</UserID>
<CRMVersion>6.0.2.51</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>
Friday, June 20, 2014 3:38 PM
All replies
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Did you try to clear browser cache? Did you try Internet Explorer?Friday, June 20, 2014 6:37 PM
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What is the CRM 2011 rollup installed? And what browser is he using?Sunday, June 22, 2014 7:46 AM
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Hi,
It looks like the script that is supposed to load "fidoCallback" method is not loading.
If this script is on an external site, your boss may not have rights to that site.
Donald
Sunday, June 22, 2014 9:39 PM