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Product Key is Suddenly Invalid

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I have a completely legitimate copy of Windows Vista that came pre-installed on my laptop ( HP Pavilion dv6700 ). A little while ago, I started getting a message on startup that tells me that my copy is not valid, and that I need to buy a new one, re-activate it with a different one, activate later or contact HP. I kept telling it to activate later every time I started it up. Now it won't let me have a desktop picture. It just leaves it solid black with a message on the bottom that says: Windows Vista (TM) Build 6002 This copy of Windows is not genuine.

I have read other threads where people have had the same problem, and I have attempted to try the solutions given. I tried the "Genuine Microsoft Software" program that was supposed to tell me if my copy is genuine or not. Every time I run it, the results say "The validation service is unable to determine whether this copy of Windows Vista is genuine." All of the other solutions require typing in the COA product key on the sticker on the bottom of my laptop. The problem with that is that the sticker has been faded for a while now, as I have had the laptop for a little over a year. The product key is completely unreadable.

I'm not sure what to do at this point. I don't even know what caused this. Is there another way to validate that my copy is genuine and get rid of these messages? Is there a way that I can just get a replacement product key or find the faded key somewhere in a file?

Here is my diagnostics report:

Diagnostic Report (1.9.0011.0):

-----------------------------------------

WGA Data-->

Validation Status: Invalid License

Validation Code: 50

Cached Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

Windows Product ID: 89578-OEM-7332157-00061

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6002.2.00010300.2.0.003

ID: {F7F659EA-2A69-4FE8-90F5-FDF75DD95510}(3)

Is Admin: Yes

TestCab: 0x0

WGA Version: Registered, 1.9.9.1

Signed By: Microsoft

Product Name: Windows Vista (TM) Home Premium

Architecture: 0x00000000

Build lab: 6002.vistasp2_gdr.090803-2339

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: 6.0.6002.16398

WGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Small Business Edition 2003 - 119 Cryptographics Error

Microsoft Office Home and Student 2007 - 100 Genuine

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{F7F659EA-2A69-4FE8-90F5-FDF75DD95510}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-4015514645-879419585-3522204900</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>MCP67</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.30 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080424000000.000000+000</Date></BIOS><HWID>31333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>798480EC6F7BF0A</Val><Hash>mAoZak2yGyLz0/dMWkyOl3ACO3Y=</Hash><Pid>70160-OEM-5690107-73946</Pid><PidType>6</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6CA8FA07850BB2E</Val><Hash>egaRUFxjT3l4WLp0/c+aVumHdrY=</Hash><Pid>81602-407-9175956-68331</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.0.6002.18005

Name: Windows(TM) Vista, HomePremium edition

Description: Windows Operating System - Vista, OEM_SLP channel

Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 89578-00146-321-500061-02-1033-6001.0000-2632008

Installation ID: 008450449503253701011762087896044822967081445040385922

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

Partial Product Key: WQD8Q

License Status: Notification

Notification Reason: 0xC004F059.

HWID Data-->

HWID Hash Current: RgAAAAMABwABAAIAAwABAAAAAwABAAEAeqjMBPISFT+ZmXYbvOMgvoAEiMwGmJhgLOtELDLE12fy9Hf2ptWw9i4+rFZ4qg==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: no, invalid SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC PTLTD APIC

  FACP NVIDIA MCP67-M

  SRAT AMD HAMMER

  HPET PTLTD HPETTBL

  BOOT PTLTD $SBFTBL$

  MCFG PTLTD MCFG

  TCPA Phoeni x

  SSDT PTLTD POWERNOW

  SLIC HPQOEM SLIC-MPC

Friday, January 22, 2010 11:17 PM

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Hello E. Robledo,

Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

B)   COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

   Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

To fix the issue, you will need to change out the OEM SLP key with the COA SLP key. The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

Alternate steps to change the product key

1)    Click the Start button

2)    Type: slui.exe 3 and hit the Enter key

3)    Type in the Product key from the sticker on your computer

4)    Click the Next button.

5)    You will be asked if want to Activate, click ok

6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

7)    Click the Start button

8)    Type: slui.exe 4 and hit the Enter key

9)    Select your location in the drop down menu and click the Next button

10) The next screen provides the number to call to Activate by Phone

NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

Thank you,
Darin MS
- Marked as answer by Darin Smith MS Wednesday, January 27, 2010 10:48 PM
Wednesday, January 27, 2010 10:48 PM

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Product Key is Suddenly Invalid

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