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Purchased Win 7 Ultimate Genuine Advantage kit and my product key will not activate the software.... RRS feed

  • Question

  • My brother in law recently passed away and I discovered his computer had a non genuine copy of Win 7 Ultimate on it.  I purchased the kit from microsoft online and followed the instructions to change the product key and it is still telling me that my copy of Win 7 Ultimate is not genuine.

    My credit card has been billed and I have a printed confirmation the order went through. 

    Any ideas on how to activate?


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-FYP79-QRK2Q-VYMF2
    Windows Product Key Hash: YvbmBLC2Nhh7dLaH/HV1RgMHXF0=
    Windows Product ID: 00426-956-0854074-85933
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {739A17AE-2DB9-44B2-93E5-F4D442F782DC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-191_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{739A17AE-2DB9-44B2-93E5-F4D442F782DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VYMF2</PKey><PID>00426-956-0854074-85933</PID><PIDType>5</PIDType><SID>S-1-5-21-827579581-2765414959-1510176309</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100824000000.000000+000</Date></BIOS><HWID>8D4E3D07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>5F6CAF00462386A</Val><Hash>bMbq5oFHULLGQDtl/3NRxt+78ks=</Hash><Pid>70141-053-8492813-56694</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:19:2011 19:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAHKKqrgz7VPmebmwdXKhiPXxEJpEC0A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   082410  APIC1804
      FACP   082410  FACP1804
      SRAT   AMD     FAM_F_10
      HPET   082410  OEMHPET
      MCFG   082410  OEMMCFG
      OEMB   082410  OEMB1804
      SSDT   A M I   POWERNOW
      SLIC   HPQOEM  SLIC-MPC

     

    Thursday, October 20, 2011 2:52 AM

Answers

  • Ok. From your MGADiag Report. I can see this problem.

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Download WATFix and run it. DO NOT try and close it down while it is running. Wait for it to finish. It will then reboot your system automatically.

    Once you're back in Windows again. Repost another MGADiag Report.

    WATFix may set off your AV/Malware protection software. So either disable it until you are back into Windows or add it to the exlcusions list then run it. It isn't a virus.

     

    • Marked as answer by Invictus5099 Thursday, October 20, 2011 4:31 AM
    Thursday, October 20, 2011 3:32 AM
  • I see the tampered file has been fixed. Try and Validate Online using Internet Explorer.

    Accept any prompts you get to install ActiveX, etc.

    Thursday, October 20, 2011 4:24 AM

All replies

  • Post an MGADiag Report.

    Below are the instructions to providing one.

     

    1. Download Microsoft MGADiag.exe & save it to your desktop.

    2. Run it and click the continue button. Wait a few seconds.

    3. Then click the copy button. Right click and paste the full report given in this thread only.

    Thursday, October 20, 2011 3:15 AM
  • Done
    Thursday, October 20, 2011 3:17 AM
  • Ok. From your MGADiag Report. I can see this problem.

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Download WATFix and run it. DO NOT try and close it down while it is running. Wait for it to finish. It will then reboot your system automatically.

    Once you're back in Windows again. Repost another MGADiag Report.

    WATFix may set off your AV/Malware protection software. So either disable it until you are back into Windows or add it to the exlcusions list then run it. It isn't a virus.

     

    • Marked as answer by Invictus5099 Thursday, October 20, 2011 4:31 AM
    Thursday, October 20, 2011 3:32 AM
  • Oops, I just missed something in the report.

    In the Bios information it shows.

    SLIC   HPQOEM  SLIC-MPC

    This indicates that a hacker's loader application has been used at some point to illegally active Windows. You need to clear the loader from the MBR.

    By following these instructions below.

    * Boot up the PC from your Windows installation disk
    * Select the "Repair your computer" option
    * Select "Command Prompt"
    * Input "bootsect.exe /nt60 SYS /force" (without quotes)
    * Restart the PC


    Thursday, October 20, 2011 3:45 AM
  • Any other options I dont have the Windows install disk I purchased the key online.
    Thursday, October 20, 2011 4:07 AM
  • Here is the new Diag...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-FYP79-QRK2Q-VYMF2
    Windows Product Key Hash: YvbmBLC2Nhh7dLaH/HV1RgMHXF0=
    Windows Product ID: 00426-956-0854074-85933
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {739A17AE-2DB9-44B2-93E5-F4D442F782DC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{739A17AE-2DB9-44B2-93E5-F4D442F782DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VYMF2</PKey><PID>00426-956-0854074-85933</PID><PIDType>5</PIDType><SID>S-1-5-21-827579581-2765414959-1510176309</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100824000000.000000+000</Date></BIOS><HWID>8D6E3007018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>5F6CAF00462386A</Val><Hash>bMbq5oFHULLGQDtl/3NRxt+78ks=</Hash><Pid>70141-053-8492813-56694</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-956-085407-00-1033-7601.0000-2922011
    Installation ID: 015354717852414510883823409182216532617114347752975230
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VYMF2
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 10/19/2011 9:11:58 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:19:2011 19:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAHKKqrgz7VPmebmwdXKhiPXxEJpEC0A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   082410  APIC1804
      FACP   082410  FACP1804
      SRAT   AMD     FAM_F_10
      HPET   082410  OEMHPET
      MCFG   082410  OEMMCFG
      OEMB   082410  OEMB1804
      SSDT   A M I   POWERNOW
      SLIC   HPQOEM  SLIC-MPC

     

    Thursday, October 20, 2011 4:12 AM
  • I see the tampered file has been fixed. Try and Validate Online using Internet Explorer.

    Accept any prompts you get to install ActiveX, etc.

    Thursday, October 20, 2011 4:24 AM
  • Sir,

    You saved the day!  Thank you for the help.

    Thursday, October 20, 2011 4:31 AM
  • "tb19" wrote in message news:af4b14e7-b67f-496f-84a2-8d5e4b282841...

    I see the tampered file has been fixed. Try and Validate Online using Internet Explorer.

    Accept any prompts you get to install ActiveX, etc.

    Duh?- the report still shows as non-genuine with an HP SLIC in a no-name motherboard.
     
    It should NOT have passed validation.
     
    @Invictus
    please post another new MGADiag report post-validation.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, October 20, 2011 8:08 AM
    Moderator