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Cannot Validate My Windows Software? Scripts do not run, either in Internet Browser (IE or Mozilla), or when donloading program to do so. RRS feed

  • Question

  • -------------------------------------------

    My System

    -------------------------------------------

    Model: Dell Optiplex 7010

    Service Tag: 9GJ8SW1

    Name: D9GJ8SW1

    i5-3570 CPU @3.4 GHz / 8 GB Ram

    Windows Professional

    Product ID 00371-OEM-8992671-00524

    ---------------------------------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-*****-*****-G4PDQ
    Windows Product Key Hash: UJIwTsBFazoCzs/KyT3/tOIcOxY=
    Windows Product ID: 55041-051-0697445-86380
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {9F605E04-76AC-426F-9FC0-BDD8A208B5A1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170913-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9F605E04-76AC-426F-9FC0-BDD8A208B5A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-051-0697445-86380</PID><PIDType>6</PIDType><SID>S-1-5-21-2814306083-3377202997-2595312022</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 7010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="7"/><Date>20130110000000.000000+000</Date></BIOS><HWID>AB0F3307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55999</Pid><PidType>14</PidType></Product></Products><Applications><App Id="3B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-051-069744-03-1033-7601.0000-1982017
    Installation ID: 022112888785588621423752946830225570264293016530835731
    Processor Certificate URL: //go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: //go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: //go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: //go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: G4PDQ
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 1
    Trusted time: 11/17/2017 11:51:18 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:17:2017 11:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAHKIM84YhcvsKxbrGznAWxsx2coq+QZZj

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    CBX3  
      FACP   DELL    CBX3  
      HPET   DELL    CBX3  
      MCFG   DELL    CBX3  
      FPDT   DELL    CBX3  
      TCPA   APTIO4  NAPAASF
      ASF!   INTEL    HCG
      SSDT   SataRe  SataTabl
      SSDT   SataRe  SataTabl
      SSDT   SataRe  SataTabl
      DMAR   INTEL   SNB
      SSDT   SataRe  SataTabl
      SLIC   DELL    CBX3  

    Friday, November 17, 2017 6:01 PM

Answers

  • According to your MGA report, you have a Volume License version of Windows 7 Professional installed.  This version can only be activated by the business enterprise that owns the Volume License.  If you do no have an association with this business entity, you'll need to perform a "clean install" of Microsoft Windows using the recommended Dell recovery method. 

    Using the Dell recovery partition:

    Restart your PC and press Ctrl+F11 at the Dell logo. You will be given an option for the Dell Recovery Restore Utility. Use it to do a destructive restore, remembering NOT to use your name as the owner. You might want to enter the word 'Owner' as the primary user when asked to enter a name.


    Carey Frisch

    Saturday, November 18, 2017 9:45 PM
    Moderator