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Results of Diagnositc Report 12.27.07 RRS feed

  • Question

  • I'm going crazy, here. Please help.

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TXMC8-KFYF4-P4B9T
    Windows Product Key Hash: pJuQeZHpkjMuxbeuZaamaGL6vDQ=
    Windows Product ID: 55274-640-7480583-23078
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C6008602-8237-4701-86C1-2B264413D7AE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: http=cokesrv01:3128;https=cokesrv01:3128
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6008602-8237-4701-86C1-2B264413D7AE}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4B9T</PKey><PID>55274-640-7480583-23078</PID><PIDType>1</PIDType><SID>S-1-5-21-1715567821-1454471165-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX240               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20011206000000.000000+000</Date></BIOS><HWID>24BC3FAF0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B5F572D98B3500</Val><Hash>Ei9pJ+Zmws3HkrvRDek8oUJRdZQ=</Hash><Pid>73931-640-7922143-57253</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, December 28, 2007 6:06 PM

Answers

  • Deborah,

     

         As far as the other updates this is acutally a problem with Windows Update. Hopefully I can provide some assistance.Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation” located @ http://support.microsoft.com/kb/943144 .

     

         Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

     

    Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130).   If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll

    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

    The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

     

    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce. 

     

     

    Thank you,

     

     

    Stephen Holm, MS

     

    Friday, December 28, 2007 6:43 PM
  • :-)

     

    I am glad we could fix your problem.  Maybe you can allow the proxy to allow the site to pass through so there won't be future problems. But now you know the first target to look for should this crop up again :-).  Take care Deborah.

     

     

    Stephen Holm, MS

     

    Friday, December 28, 2007 8:41 PM

All replies

  • Good Morning Debrah,

     

    Can you tell me what problems you are currently experiencing?  Right now I don't see a problem after reading your MGA Results. 

     

     

    Thank you,

     

    Stephen Holm, MS

    Friday, December 28, 2007 6:20 PM
  • Stephen,

     

    Yes, sorry, I thought that might be obvious with the script I included.

     

    WindowsXP updates fail with error message all failing to install:

     

    Office 2003 Service Pack 3 (SP3)
    Windows Genuine Advantage Notification (KB905474)
    Windows Malicious Software Removal Tool - December 2007 (KB890830)
    Update for Windows XP (KB942763)

     

    I assume its the Windows Genuine Advantage Notification (KB905474) that is givng me the problem.

     

    Does this help?

     

    Deborah

    Friday, December 28, 2007 6:28 PM
  • Thank you very much Deborah and yes it does help :-). Sounds like your having problems downloading the WGA active x tool. Below are the instructions for this Deborah. 

     

     

    Are you having complications loading the Active X control? I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1: WGA Manual ActiveX Installation

     

    1.      Click the Start button, then click “Run”

    2.      Type in “iexplore http://go.microsoft.com/fwlink/?LinkID=39204” then click ‘OK’. You will be prompted to download “LegitCheckControl.cab”.

    3.      Choose Open. Once this completes, a window will open showing two files, LegitCheckControl.dll and LegitCheckControl.inf. Leave this window open for now.

    4.      Click the Start button, then click “Run”

    5.      Type in “system32”, then click ‘OK’. (If you are running Windows XP, you may need to click “show files” to allow access to this system directory.)

    6.      Drag the LegitCheckControl.dll file from the window that was open into the system32 directory. If you are prompted to overwrite a file, choose ‘Yes’ to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, press “Continue” and allow it.)

    7.      Click the Start button, then click “Run”

    8.      Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    9.      You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

     

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

     

    Should you have additional problems please review the knowledge base (KB) article “How to activate Windows XP” located @ http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     

                Restart the computer and contact the Microsoft Activation Center to re-activate Windows should there be problems should you need assistance. Activation and registration of a Microsoft product is located @:  http://support.microsoft.com/kb/326851/en-us . 

    The Office Activation Center can be reached at (888) 652-2342 from 8:00 AM to 10:00 PM Pacific Time

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Friday, December 28, 2007 6:41 PM
  • Deborah,

     

         As far as the other updates this is acutally a problem with Windows Update. Hopefully I can provide some assistance.Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation” located @ http://support.microsoft.com/kb/943144 .

     

         Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

     

    Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130).   If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll

    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

    The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

     

    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce. 

     

     

    Thank you,

     

     

    Stephen Holm, MS

     

    Friday, December 28, 2007 6:43 PM
  •  

    Okay, I give up. I've done the .bat and installing the older version of WUdate Files. Still won't install Windows Update files.

     

    I'm going to reimage this machine and hopefully that'll take care of it.

     

    Thanks for your help. I do have other tech issues here to take care of.

     

    Deborah

    IT

    Friday, December 28, 2007 7:34 PM
  • What error messages were you receiving?

    Stephen Holm, MS

     

    Friday, December 28, 2007 8:05 PM
  • Debrah,

     

    I just noticed that you have a proxy set up on this machine. Do you have any firewalls either hardware or software related this machine may be tied to? If so drop the shield and remove the proxy setting temporarily and try the updates. Please let me know.

     

     

    Thank you,

     

    Stephen Holm, MS

    Friday, December 28, 2007 8:15 PM
  • Huzzah!

     

    I've had that proxy server up for maybe 6 months and have about 125 machines. I've yet to run into this problem before. Once I dropped the proxy the updates loaded.

    Thanks for not giving up, Stephen. Appreciate it. Ticket closed.

     

     

     

    Deborah King

    Friday, December 28, 2007 8:36 PM
  • :-)

     

    I am glad we could fix your problem.  Maybe you can allow the proxy to allow the site to pass through so there won't be future problems. But now you know the first target to look for should this crop up again :-).  Take care Deborah.

     

     

    Stephen Holm, MS

     

    Friday, December 28, 2007 8:41 PM
  • As an aside, I use WSUS for all my updates. This machine was listed as one lacking current updates so I needed to touch it and that's when I noticed the problem.

     

    If I do have other machines WSUS reports failed updates, I know where to look first AND ... I thought that MS updates was excluded on the proxy via a policy setting, but looking at this machine, I see it does not have those exclusions listed.

    Interesting. I may need to revist that policy and see why it's not pushing out to all workstations.

     

    May have solved more than just one problem here.

     

    Thanx

     

     

     

    Friday, December 28, 2007 8:51 PM