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Error while accesing CRM RRS feed

  • Question

  • Hi I have a multi server deployment with 2 front nodes and nlb enabled on them, crm is accesible using the virtual ip and one node , but when i tried to access it with second node , I am getting below warning in event log:-

    Event code: 3005

    Event message: An unhandled exception has occurred.

    Event time: 10/16/2017 5:03:15 AM

    Event time (UTC): 10/16/2017 12:03:15 PM

    Event ID: 6e279be1280d49abb75b3739d93d8a99

    Event sequence: 6

    Event occurrence: 1

    Event detail code: 0

     

    Application information:

        Application domain: /LM/W3SVC/1/ROOT-1-131526289465349020

        Trust level: Full

        Application Virtual Path: /

        Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\

        Machine name: CRMFRONTEND2

     

    Process information:

        Process ID: 4420

        Process name: w3wp.exe

        Account name: ETIMAD\CRMLIVEAPPSVC

     

    Exception information:

        Exception type: NullReferenceException

        Exception message: Object reference not set to an instance of an object.

       at Microsoft.Crm.Application.Controls.NavBar.ConfigureHeader()

       at Microsoft.Crm.Application.Components.UI.CrmUIControlBase.ConfigureControlInternal()

       at System.Web.UI.Control.PreRenderRecursiveInternal()

       at System.Web.UI.Control.PreRenderRecursiveInternal()

       at System.Web.UI.Control.PreRenderRecursiveInternal()

       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

     

    Request information:

        Request URL: http://10.101.51.233/ESSS/main.aspx

        Request path: /ESSS/main.aspx

        User host address: 10.101.51.233

        User: ETIMAD\crmadmin

        Is authenticated: True

        Authentication Type: Negotiate

        Thread account name: ETIMAD\CRMLIVEAPPSVC

     

    Thread information:

        Thread ID: 41

        Thread account name: ETIMAD\CRMLIVEAPPSVC

        Is impersonating: False

        Stack trace:    at Microsoft.Crm.Application.Controls.NavBar.ConfigureHeader()

       at Microsoft.Crm.Application.Components.UI.CrmUIControlBase.ConfigureControlInternal()

       at System.Web.UI.Control.PreRenderRecursiveInternal()

       at System.Web.UI.Control.PreRenderRecursiveInternal()

       at System.Web.UI.Control.PreRenderRecursiveInternal()

       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

     

    Custom event details: 


    Monday, October 16, 2017 12:08 PM

All replies

  • Did you try to access the CRM using the IP address of the nodes ?

    - If it is throwing the same exception - try collecting the verbose level platform trace from the node that is having issue and check if you can find any useful error message in it.

    Monday, October 16, 2017 1:35 PM