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Unable to download any MS office 2007 templates - validation issues RRS feed

  • Question

  • I am unable to download any MS office 2007 templates. I have MS Office 2007 student applications media installed. The following loop repeats itself:

    1) I try to download a template, in say MS Word, and get a Microsoft Office Genuine Advantage Window that says "templates are only available to customers running a genuine version of Microsoft office". It also says "to begin validation of ms office click continue".

    2) I clicked continue, and get a second Microsoft Office Genuine Advantage Window that says " You may be a victim of software counterfeiting. The following MS Office software installed on this computer is not genuine- 2007 Microsoft office system. To find out why we cannot validate your system click 'get genuine' ". I click 'get genuine' and am transferred to this link "http://www.microsoft.com/genuine/office/SuccessfulValidation.aspx?displaylang=en&PartnerID=500&sGuid=2ffeedb9-a4c3-4e73-b84a-9c2ed4f1dc51&Error=100".

    3) On this link I get a 'validation successful' message. However, when I try to download a template in Word, the same set of actions repeats itself.

     

    *** I have run Microsoft Genuine Advantage Diagnostic Tool, and next to validation status it says 'genuine'.

     Please help

    --S
    Thursday, January 29, 2009 1:45 AM

Answers

  •  Hello SM673,

    Curious did you actually purchase Microsoft Office, did you download a trial version, or was it already installed on the computer @ the time of purchase. Right now I am thinking this may be a trial version which was installed as a test drive allowing you as the customer the opportunity to make a decision if you wanted to purchase the Office Suite.  Please let us know this detail.

    Thank you,

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, February 9, 2009 6:31 PM
    Wednesday, February 4, 2009 10:12 PM

All replies

  • Hello SM673,

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

    1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

    ·         Office Basic

    ·         Office Standard

    ·         Office Home and Student

    ·         Office Mobile

    ·         Office Small Business

    ·         Office Professional

    ·         Office Professional Plus

    ·         Office Enterprise

    ·         Office Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you.

     

    Stephen


    Stephen Holm
    Thursday, January 29, 2009 9:49 PM
  • stephen,

     

    Posted below are the results of the MGADT test:

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: *************************c=
    Windows Product ID: *****-OEM-*****-*****
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {*****-*****-*****-*****-*****}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
     

     

    --S



    Friday, January 30, 2009 11:15 PM
  • Hello SM673,

    May we have the full unedited version pasted back in the thread?

     

    Thank you :-)

     

    stephen

     

     


    Stephen Holm
    Saturday, January 31, 2009 1:04 AM
  • Stephen,

    Here is the full unedited report from the MGADT test:

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {6EA1DE38-478B-4E5E-A9A8-64B198E11666}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-365-80041010_025D1FF3-230-80041010_025D1FF3-231-1_025D1FF3-518-80040154_025D1FF3-238-80040154_025D1FF3-239-2_025D1FF3-245-80070002_025D1FF3-259-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6EA1DE38-478B-4E5E-A9A8-64B198E11666}</UGUID><Version>1.9.0006.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-323910530-1667823530-167416827</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>LENOVO3000 Y410                 </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>05CN39WW(V1.10)     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070829000000.000000+000</Date></BIOS><HWID>A3333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>B2F4E759FA92773</Val><Hash>/rxPlUta90r+dLyCIk7q6WfsoVw=</Hash><Pid>81607-953-0866717-64463</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500056-02-1033-6000.0000-3052007
    Installation ID: 013170132600317491927171489424443344374044940591633060
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 2TB37
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAJJS616pQ+OfE+6BERsv8kPpvrozcR/L0jrMYBkxErFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        CB-01  
      FACP            LENOVO        CB-01  
      HPET            LENOVO        CB-01  
      BOOT            LENOVO        CB-01  
      MCFG            LENOVO        CB-01  
      TCPA            LENOVO        CB-01  
      TMOR            LENOVO        CB-01  
      SLIC            LENOVO        CB-01  
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri


    -- S
    Saturday, January 31, 2009 6:27 PM
  •  Hello SM673,

    Curious did you actually purchase Microsoft Office, did you download a trial version, or was it already installed on the computer @ the time of purchase. Right now I am thinking this may be a trial version which was installed as a test drive allowing you as the customer the opportunity to make a decision if you wanted to purchase the Office Suite.  Please let us know this detail.

    Thank you,

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, February 9, 2009 6:31 PM
    Wednesday, February 4, 2009 10:12 PM