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Cannot Get MS Office 2007 Professional to Overwrite another version of MS Office 2007 RRS feed

  • Question

  • I got the notice that my version of MS Office was not genuine.  I purchased MS Office 2007 Professional from Microsoft.  I installed it with the help of HP chat, it is installed and he said it would overwrite the other version.  Now I have both on my computer but the version that is "not" genuine is still there and is the one that comes up when I open Outlook or any other part of MS Office.  My son who had died recently has always done these things for me and I am not as literate as I should be.  I just don't understand why this has to be so difficult.  I put the disk in.  There were not many instructions.  I have read FAQ and seems I should have been given some type of confirmation key.  I did not get that and it did not prompt me to put in the second disk.  I am using Vista and I have a realatively new HP Pavillion Media Center m8300f
    It has 3072 MG Memory w/640 GB Hard Drive 
    • Edited by Kiku Too Saturday, October 31, 2009 10:04 PM
    Saturday, October 31, 2009 10:01 PM

Answers

  • Hello Kiku Too,

    Here is a snippet from your most recent mgadaig report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    You've made lots of progress! :-)

    You were able to uninstall the nongenuine Office Enterprise 2007, and you were able to activate your genuine retail license for Office Professional 2007.

    Now all we have to do is a little clean-up of the remnants of the nongenuine Office Enterprise 2007, and we'll be done.

    Try the first step, and if you continue to see the nongenuine notices when you start an Office program, move on to the second step.

    First step:  Open an Office program and when you see the nongenuine notice, look for the "Learn More Online" link.  Click on the link to go to a Microsoft web page.  Part of what happens in the background while you go to this page is that the OGA Notification Utility is re-checking the Genuine status of your Office.  Once the page loads, close Internet Explorer, restart the computer and then once more, open an Office program.  If the recheck worked, then you should no longer see nongenuine notices.

    If you are still seeing nongenuine notices, proceed to the second step below.

    Second step:  Click on this link http://support.microsoft.com/kb/919895/ to go to a Microsoft Knowledgebase page.  Scroll down the page until you see the "FixIt" in Method 3.  Click on the FixIt icon to download and run the FixIt.  Once it completes, restart the computer and open an Office program.  If you are asked to Activate Office, please do so.  After activation completes, visit www.micosoft.com/genuine and click on the Validate Office button.  Office should Validate normally.  Next, open an Office program and you should no longer receive nongenuine notices.

    Finally, run Windows Updates from your computer to get your Genuine retail installation of Office Professional 2007 up-to-date.

    Let us know how you do! :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:46 PM
    Sunday, November 1, 2009 8:46 PM

All replies

  • Hello Kiku Too,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 31, 2009 10:03 PM
  • I did what you said and it shows Window Vista is genuine but when I clicked copy, nothing happens.  I cannot highlight it to copy and paste either.
    Saturday, October 31, 2009 10:13 PM
  • Hello Kiku Too,

    When you click Copy, the report is copied to the Windows clipboard.  There is no visual sign of this that you can see, however.

    After clicking Copy, come back to this thread, make a new reply, place your mouse cursor in the text entry box, then right click and choose paste, or hit CTRL+V on your keyboard, to paste the report into the reply.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 31, 2009 10:23 PM
  • Here it is.  I see the new MS Office is not activated.  I have read a little about that and cannot figure out how to do it.
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {11527D6D-6716-4A6E-93D9-2DCFA9B1EAE8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{11527D6D-6716-4A6E-93D9-2DCFA9B1EAE8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2778958636-148627413-3226045937</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GX611AA-ABA m8300f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.22 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080103000000.000000+000</Date></BIOS><HWID>6C323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65866</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>808DA0674C61714</Val><Hash>GSix33VCq7vh+tGbv4zDnpYwfns=</Hash><Pid>81605-906-2259217-65256</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-0692008
    Installation ID: 000183105214997685711131335926240736565632795644196891
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAgABAAAAAgABAAEAeqg09pyuhumSAOovMmQ+HPL0DiuoEaxWJuk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC

     

    Saturday, October 31, 2009 10:28 PM
  • I clicked the wrong reply.  Hope you get my response.  IF not I will do it again
    Saturday, October 31, 2009 10:29 PM
  • Hello Kiku Too,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    The nongenuine installation of Office Enterprise 2007 is causing the Validation failure.

    Uninstall Office Enterprise 2007 using the Programs applet of the Control Panel.  Restart twice.

    After restarting twice, open an Office Professional 2007 program such as Word.  The Activation Wizard will start.  Complete activation, then restart once more.

    Next go to www.microsoft.com/genuine to Validate your installation of Office Professional 2007.  Once validated, open an Office program such as Word 2007 to verify that you no longer receive notices about nongenuine software.

    Occasionally remnants of the old nongenuine Office Enterprise 2007 installation will cause continued nongenuine notices.  If you experience this, please post back here for more instructions on how to clean that up.

    Try it and let us know how you do :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 31, 2009 10:39 PM
  • I did what you said and nothing has changed Validation Successful!

    Below is the proof
    I am so upset that Microsoft is doing this. I have no reason to believe my software was not genuine.  I had a professional install it.   Do you work for them.  If so, I suggest you tell them that this just makes me want to consider the other operating system.  I cannot think of the name but I have a friend that is very knowlegable.  I cannot believe I went to the expense and trouble of getting a new 2007 and have the same problems.  I have seen at least some of the fixes and it scares me to death.  Wonder if they want to pay for me getting a professional to come to my house and do this. 
    What do I do now?

    Thank you for using genuine Office and participating in the Office Genuine Advantage program. Genuine customers have access to all product updates and downloads, and to support from Microsoft and its partners. With genuine Office you'll spend less time keeping your software current and more time generating professional-looking documents for home, school, or work.

    When you buy genuine Office, you:

    • Know that you are getting the most secure version of Office available.
    • Have the confidence that you got what you paid for.
    • Have access to support from Microsoft or a trusted partner.
    • Stay better protected with the latest enhancements.
    • Enjoy access to the latest offers exclusively reserved for genuine Microsoft software users.

    Validation does not guarantee that the copy of Office installed on this computer is properly licensed.

    Sunday, November 1, 2009 2:19 PM
  • Hello Kiku Too,

    Please rerun the mgadiag utility and post a fresh report:  http://go.microsoft.com/fwlink/?linkid=52012
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, November 1, 2009 7:05 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {11527D6D-6716-4A6E-93D9-2DCFA9B1EAE8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{11527D6D-6716-4A6E-93D9-2DCFA9B1EAE8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2778958636-148627413-3226045937</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GX611AA-ABA m8300f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.22 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080103000000.000000+000</Date></BIOS><HWID>6C323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>808DA0674C61714</Val><Hash>GSix33VCq7vh+tGbv4zDnpYwfns=</Hash><Pid>81605-906-2259217-65256</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-0692008
    Installation ID: 000183105214997685711131335926240736565632795644196891
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAgABAAAAAgABAAEAeqg09pyuhumSAOovMmQ+HPL0DiuoEaxWJuk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC

     

    Sunday, November 1, 2009 7:56 PM
  • Hello Kiku Too,

    Here is a snippet from your most recent mgadaig report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    You've made lots of progress! :-)

    You were able to uninstall the nongenuine Office Enterprise 2007, and you were able to activate your genuine retail license for Office Professional 2007.

    Now all we have to do is a little clean-up of the remnants of the nongenuine Office Enterprise 2007, and we'll be done.

    Try the first step, and if you continue to see the nongenuine notices when you start an Office program, move on to the second step.

    First step:  Open an Office program and when you see the nongenuine notice, look for the "Learn More Online" link.  Click on the link to go to a Microsoft web page.  Part of what happens in the background while you go to this page is that the OGA Notification Utility is re-checking the Genuine status of your Office.  Once the page loads, close Internet Explorer, restart the computer and then once more, open an Office program.  If the recheck worked, then you should no longer see nongenuine notices.

    If you are still seeing nongenuine notices, proceed to the second step below.

    Second step:  Click on this link http://support.microsoft.com/kb/919895/ to go to a Microsoft Knowledgebase page.  Scroll down the page until you see the "FixIt" in Method 3.  Click on the FixIt icon to download and run the FixIt.  Once it completes, restart the computer and open an Office program.  If you are asked to Activate Office, please do so.  After activation completes, visit www.micosoft.com/genuine and click on the Validate Office button.  Office should Validate normally.  Next, open an Office program and you should no longer receive nongenuine notices.

    Finally, run Windows Updates from your computer to get your Genuine retail installation of Office Professional 2007 up-to-date.

    Let us know how you do! :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:46 PM
    Sunday, November 1, 2009 8:46 PM
  • Something magical has happened.  When I went back to open an Office program, there was not a nongenuine notice.  I looked at every program, I think and did not find one.  Perhaps going to that website to send the report did something.  I don't know but it seems to be gone.  Thank goodness.  Now, should I install the second disk to MS Office 2007 Professional.  The package does not seem to describe what is on it and I cannot tell for sure what is on it.  I think Business Contact Manager may be on there.  My Outlook looks the same as it did (except no genuine message).  There were some things on it that did not work.  I could not tie my address book to it.  If disk 2 has things that only pertain to business I should not need it.  What do you think?
    Sunday, November 1, 2009 9:12 PM
  • Hello Kiku Too,

    Excellent!  If you don't see any nongenuine notices for the next day or two, we can consider it done.

    I think that the second Office Professional 2007 disc is Business Contact Manager, but I think there might be  more than just BCM.  You can insert the disc and let it start Setup, then choose Custom Install which will give you a list of what can be installed from that disc.  You can pick and choose from the list presented, or if you don't see anything you want, just click on Cancel and remove the disc.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, November 1, 2009 9:58 PM
  • The genuine messages are still gone.  The 2nd disk only has Business Contact Manager.  I tried o install it but ran into problems so I took it off.  I still have problems with Outlook.  A very savy Microsoft Professaional spent over 2 hours just to get my address book attached to the "TO" button used to send emails.  I cannot create a group name and have issues that make it difficult to send emails.  Just why would a new Office not work.  I am so mad about Microsoft's  "genuine" program. I wish Microsoft would worry about making their software safe and easier to use.  I really appreciate your help   I don't understand this mark as an answer and " so I am just going to leave it alone.
    Tuesday, November 3, 2009 6:08 PM