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[MSCRM 2013] Unable to get Phone Number at Phonecall Activity from Contact Phone Number RRS feed

  • Question

  • Hi Folks!

    I'm having problem when using CRM 2013. I was goin to create Phonecall Activity from Contacts where the phone number should get from Contacts Business Phone field (which is fine when I'm using CRM 2011).

    Is there anyone can help to explain this bugs.

    Thanks guys!

    Ade Budiman


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    Tuesday, December 17, 2013 4:20 AM

All replies

  • I don't think that bit of functionality was available OOB in CRM 2011. I don't have a OOB version of CRM 2011 to test. Guess there is some script or other customization that is populating the Contact's Business phone field into the phonecall activity. Could you check your CRM 2011's customizations?

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    Tuesday, December 17, 2013 4:59 AM
  • As I already try using CRM 2011, that feature is OOB. But it's not anymore in CRM 2013. I think this would be ridiculous if Microsoft disable this feature, this means that people have to type-in the Phone Number instead automatically get from Contact entity.

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    Tuesday, December 17, 2013 7:17 AM