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Genuine copy of windows, however recieving messages that it is not genuine RRS feed

  • Question

  • Computer was bought in Jan 2011 directly from Dell. Windows was installed @ Dell.

    Message saying:Windows 7.Build 7601, This copy of windows is not genuine.

    Contacted Dell for resolution:

    Dell tried some things to try and resolve this issue, no luck. While looking at things with Dell, we discovered that my SPPS (Software Protection Platform Services) was diabled. Upon trying to re-enable,(cmd as admin) I recieved the following message:

    The Software Protection service is starting.
    The Software Protection service could not be started

    A system error has occured

    System error 5 has occured

    access is denied

     

    How do I get this running again?

    Where can I go from here?

    Thanks

     

    Here is report given:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.0.0.048
    ID: {0371CD60-0C15-47DA-AF99-DBAD42C8ABBD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0371CD60-0C15-47DA-AF99-DBAD42C8ABBD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2519130044-3211085774-3476310271</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4500</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20110526000000.000000+000</Date></BIOS><HWID>51283A07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>9DDFB96B10F4F12</Val><Hash>9gIiAyq45FLzhfI1U0ODYq0KrOA=</Hash><Pid>81607-905-7056262-64940</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 10:3:2011 06:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAIAAQABAAAABAABAAEA6GEILUs5GM5U1M5wslD+abjpnQyktBjN6KxcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    E2    
      FACP   DELL    E2    
      HPET   DELL    E2    
      BOOT   DELL    E2     
      MCFG   A M I   GMCH945.
      TCPA     
      SLIC   DELL    E2    
      SSDT   PmRef  CpuPm

     



    • Edited by az csc Monday, October 3, 2011 6:55 PM
    Monday, October 3, 2011 5:40 PM

Answers

  • "Cbarnhorst" wrote in message news:a94ba4fb-3f4b-4763-86c3-75699b6ad766...

    Try running in clean boot mode and see if the error still occurs.

    http://support.microsoft.com/kb/331796

    I assume you tried restoring to a system restore point prior to the appearance of the error.  Click Start and type "system restore".


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
     
    System Error 5 when attempting to start the Software Protection Service tends to be the result of  massive file corruption.
     
    It would probably be easiest to back up all data to external media, and then use the Recovery system to get the machine back to ex-factory condition.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 5, 2011 10:17 PM
    Monday, October 3, 2011 9:12 PM
    Moderator

All replies

  • Try running in clean boot mode and see if the error still occurs.

    http://support.microsoft.com/kb/331796

    I assume you tried restoring to a system restore point prior to the appearance of the error.  Click Start and type "system restore".


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, October 3, 2011 8:25 PM
    Answerer
  • "Cbarnhorst" wrote in message news:a94ba4fb-3f4b-4763-86c3-75699b6ad766...

    Try running in clean boot mode and see if the error still occurs.

    http://support.microsoft.com/kb/331796

    I assume you tried restoring to a system restore point prior to the appearance of the error.  Click Start and type "system restore".


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
     
    System Error 5 when attempting to start the Software Protection Service tends to be the result of  massive file corruption.
     
    It would probably be easiest to back up all data to external media, and then use the Recovery system to get the machine back to ex-factory condition.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 5, 2011 10:17 PM
    Monday, October 3, 2011 9:12 PM
    Moderator
  • Not exactly what I was wanting to hear. Not an "easy" option for this problem.

    Massive file corruption?? Is it common for a massive file corruption to seemingly only affect the SPPS?

    Yes I have tried running in a clean boot, no I cannot restore due to lack of restore points. (possibly related to current issue) Says system restore has not been setup, however I have used it before

    Monday, October 3, 2011 10:41 PM
  • System Restore does not need to be set up. It just works from the time of installation on a typical system.  The message suggests a corrupted system (VSS deletes corrupted backup files of all types).

    Why not use the last complete backup you made?  If you can't use a backup or a system restore point then a recovery to factory condition is left.  If you don't have recovery dvds you can order them from the manufacturer or a third party like Recovery-Disks.com.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, October 3, 2011 10:42 PM
    Answerer
  • "az csc" wrote in message news:6501dcd8-9ed8-4bb3-ad92-cf5c82acc678...

    Not exactly what I was wanting to hear. Not an "easy" option for this problem.

    Massive file corruption?? Is it common for a massive file corruption to seemingly only affect the SPPS?

    Yes I have tried running in a clean boot, no I cannot restore due to lack of restore points. (possibly related to current issue) Says system restore has not been setup, however I have used it before

    It’s quite common for malware to latch onto one particular aspect of a machine and break it comprehensively.
    It’s also quite common for Registry Cleaners to do much the same thing – have you used any such programs?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 4, 2011 8:49 AM
    Moderator